This guide is designed to provide states and programs involved in consumer directed services with a practical handbook on ensuring and improving the quality of services. The guide is divided into five major sections designed to help organizations build quality into program development from the initial planning process through ongoing service delivery. Detailed appendices with practical tools for quality are also included in the guide.

This study was supported by the Robert Wood Johnson Foundation as part of the National Cash and Counseling Demonstration and Evaluation. Kevin J. Mahoney of the Boston College Graduate School of Social Work directed the demonstration effort.

Full Report (PDF 1.3MB)

Appendix (PDF 2.3MB)