Development and Testing of a Resident Satisfaction Survey for Ohio's Residential Care Facilities

March 1, 2007

Authors

  • Jane K. Straker
  • Jessie A. Leek
  • Kathryn McGrew
  • Farida Ejaz
  • Brenda Peters

This report describes the development and pretesting of a resident satisfaction instrument for residents in Ohio's 540 residential care facilities. Development activities included focus roups and cognitive interviews with residents. The pretest included a written survey followed by a retest interview for a subgroup of residents. Interviews with administrators also examined the feasibility of implementing a statewide satisfaction survey in residential care. A final instrument as well as recommendations for statewide implementation are included.

Full Report (PDF 2.4MB)

  • Research Methods