Contact Information

Office Hours

  • TR 9-11 and by appointment


* Accessible version of PDF available upon request.

Byron Finch



Profile Biography Courses

Academic Background

  • Ph.D. University of Georgia, 1986
  • M.S. Iowa State University, 1980
  • B.S. Iowa State University, 1978

Academic & Professional Experience

  • Chair, Department of Management, Farmer School of Business (2010-Present)
  • Interim Chair, Department of Management, Farmer School of Business (2009-2010)
  • Coordinator, Supply Chain Management Programs, Farmer School of Business, Miami University (2005-2008)
  • Professor, Management, Miami University (1996-Present)
  • Director of Faculty Development for Information Technologies, Farmer School of Business, Miami University (1999-2001)
  • Managing Editor, Operations Management Center, (1998-Present)
  • Associate Professor, Management, Miami University (1990-1996).
  • Assistant Professor, Management, Miami University (1987-1990)
  • Assistant Professor, Management, Auburn University (1986-1987)
  • Doctoral Student, various assistantships, Management, University of Georgia (1983-1986)
  • Residence Life Coordinator, Department of Residence, University of Georgia (1980-1983)

Recent Publications

  • Finch, Byron J. and Peter Salzarulo, The Customer Complaint Letter: A Student Exercise in Six Sigma," Decision Sciences Journal of Innovative Education 9(2), 2011, 307-314.
  • Xiaowen Huang and Byron Finch. Satisfaction and dissatisfaction in online auctions: An empirical analysis. International Journal of Quality and Reliability Management, Vol. 27, No. 8, 2010.
  • Finch, Byron J. and Xiaowen Huang (2009). Predictability of Impending Online Auction Business Failure: A P-chart Analysis. Quality Management Journal, Vol. 16, No. 2, 25-33.
  • Finch, B. J. (2008). Operations Now: Supply Chain Profitability and Performance 3e, McGraw-Hill.
  • Finch, B. J. (2007). Customer Expectations in Online Auction Environments: An Exploratory Study of Customer Feedback and Risk. Journal of Operations Management.
  • Finch, B.J. (2007)Interactive Models for Operations and Supply Chain Management, McGraw-Hill.
  • Finch, B. J., Gavirneni, N. (2006). Confidence Intervals for Optimal Selection among Alternatives with Stochastic Variable Costs. International Journal of Production Research.

Honors & Awards

  • 2011: Farmer School of Business Senior Faculty Award for Research Excellence.
  • 2008-2010: George and Mildred Panuska Professor of Business, Farmer School of Business.
  • 2005, 2002: Nominated for the Associated Student Government Outstanding Professor Award.

Areas of Expertise

  • Online auction seller performance
  • Service quality in online transactions
  • Supply chain management
  • Operations management
  • Spreadsheet modeling