Consultant sitting at a table in the HWC. Consultant has a headset on and is working on her computer.

Live Online Appointments

Button. Text: Make an appointmentAll students and alumni are welcome to schedule live online appointments. In a live online appointment, you and your consultant will work together in real-time, through video, audio, and/or text-chat. Once connected, you and your consultant will do the following:

  1. Discuss your assignment and goals for the appointment.
  2. Plan an agenda based on your writing concerns at this stage.
  3. Talk about your project and read through your writing.
  4. Discuss ways you can revise and tips for your current and future writing.


You have two ways to schedule appointments with us.

  1. Schedule one-time appointments in our scheduling system. Please view our scheduling instructions if you have not scheduled with us before.
  2. Request a recurring appointment for 4 or more weeks, by submitting a form on our website.

You can inform us of any learning/technology accommodations or needs when you schedule. If you cannot access Google technologies, we can work with you on Skype, over the phone, or through any other technology you prefer. We also offer on-campus appointments and written online appointments that provide written and audio feedback.

Preparing for Your Appointment

Most of our live online appointments take place through Google Hangouts and Google Docs.  Please view our written instructions and video below.

To respect our consultants' privacy, you should send all communication and documents to Do not attempt to contact your consultant at their personal email address. These emails will not be answered and will not be used for your appointment.

Connecting to Google Hangouts

You will meet your consultant in Google Hangouts and talk over video/audio. We will send you a Google Invitation via email, which will include a link to the Google Hangout video call for your appointment.

Firefox is not currently supporting Google Hangouts, so please login to your Miami email on a different browser before following the steps below. We suggest downloading Google Chrome.

You should enter the Google Hangouts video call at least 5 minutes before your appointment time and wait for your consultant. To get to your Google Hangout, follow these steps:

  1. Download the Google Hangouts plug-in, before trying to enter Google Hangouts
  2. Use your Miami University Google account
  3. Go to the Google Calendar Invite we emailed you and click the video-call link to enter the space
  4. Click "Join"
  5. Click "Allow" for Google to access your video/audio
  6. After entering the space, click the video camera icon to turn on your video. Wait for your consultant to enter the video call.

If you cannot be on a computer, you can download Google Hangouts and Google Docs to your mobile devices. If you don't have access to video/audio or you experience technical difficulties during your appointment, we can communicate with you over text-chat in Google Hangouts or Google Docs.

Sharing Your Writing

After connecting with your consultant, we will use Google Docs to view your writing at the same time. You can share your own Google Doc with beforehand or your consultant can walk you through the process during your appointment. If your writing is multi-modal or is formatted in Microsoft Word, for example, you can send your writing via email, and we can use screen-sharing in Google Hangouts to view your project together.

Focusing Your Consultation

You should come to your appointment with some ideas about what you'd like to work on within a 45-minute time frame. To best assist you and your writing, we ask that you have the following available during your appointment (if applicable):

  • The assignment sheet, writing prompt, and/or course syllabus
  • Any writing you’ve already done, including notes, outlines, or early drafts
  • Relevant books, articles, or other resources you’re using
  • Any feedback you’ve already received

Technology Issues

Technology issues do happen and should be expected in live online appointments. If your video/audio isn't working, try the following solutions:

  • Switch your browser to Google Chrome.
  • Close any other programs that use your microphone or video (such as Skype).
  • Exit out of the video call and re-enter.

If you are still having issues, you can reach your consultant by emailing or chatting with If you are having computer trouble, call 513-529-6100 and let us know.

No-Show Policy

If you need to cancel your appointment, please do so as soon as possible. You can cancel by returning to our scheduling system (see our cancelling instructions) or responding "No" to your Google Calendar invitation.

If you do not cancel your appointment and do not show up for your appointment, your appointment will be marked as a “no-show.” After 2 no-shows, you will lose access to your online account and must schedule by emailing