Emergency Dispatcher, Senior

Functional Title

Emergency Dispatcher, Senior

Job Code

0011-CS375

Classification Series

Emergency Dispatch

Band/Zone

F2

Department

Police Department

FLSA

Non exempt

Last Updated

September 2013

General Function

Assists in providing a safe and secure campus environment by overseeing the receiving and prioritizing of emergency calls, and relaying accurate information to responding personnel

Characteristic Duties and Responsibilities—Essential Functions

  • Receives and prioritizes incoming emergency calls from campus; obtains information from callers.
  • Determines which department should respond; dispatches unit and relays accurate information regarding situation.
  • Monitors campus alarm system; notifies appropriate personnel regarding any alarms received; monitors emergency channels of other agencies.
  • Conducts various computer checks regarding parking violations and other information as requested by officers.
  • Assists callers by answering questions and providing information.
  • Creates and maintains case report card for each situation an officer responds to; maintains telephone/radio log and computer dispatch log.
  • Oversees activities of student employees; establishes work schedules and assigns tasks; monitors performance; serves as informational resource to staff.

Reporting Relationships

Direction Received: Reports to Assistant Director-Public Safety

Direction Given: Occasional training and instruction of classified staff. Functional guidance of a group of student employees working on an ongoing basis.

Minimum Requirements

Requires six months of coursework or training beyond high school in police/administrative procedures and one year of related experience. FCC license required.

Knowledge, Skills, Abilities, and Worker Characteristics

  • Knowledge of communications equipment
  • Knowledge of various emergency response units and their functions
  • Ability to remain calm and make correct decisions in stressful situations
  • Supervisory skills

Working Conditions

Typical office environment


Please note: The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular positions. Employees may be requested to perform job-related tasks other than those specifically presented in this description. For jobs occupied by more than one employee, the identification of non-essential functions shall be determined from the individual’s position description.