Emergency Dispatcher

Functional Title

Emergency Dispatcher

Job Code

0011-CS325

Classification Series

Emergency Dispatch

Band/Zone

F2

Department

Police Department

FLSA

Non exempt

Last Updated

September 2013

General Function

Performs a variety of basic administrative tasks related to Accounting, Accounts Payable, Bursar and Purchasing Police Department

Characteristic Duties and Responsibilities—Essential Functions

  • Receives and prioritizes incoming emergency calls from campus; obtains necessary information from callers; dispatches appropriate personnel and relays accurate information regarding situation.
  • Monitors campus alarm system; notifies appropriate personnel regarding any alarms received; monitors emergency channels of other agencies.
  • Conducts various computer checks regarding parking violations and other information as requested by officers.
  • Assists callers by answering questions and providing information.
  • Performs other related duties as necessary.

Reporting Relationships

Direction Received: Reports to assigned command staff (Sergeant, Lieutenant, Captain, Chief, etc.) Assistant, Administrative Associate, etc.)

Direction Given: Occasional monitoring and training of a group of student employees

Minimum Requirements

Requires high school diploma or GED and one year of dispatch, or related experience, or an equivalent combination of education and experience

Knowledge, Skills, Abilities, and Worker Characteristics

  • Knowledge of communications equipment
  • Knowledge of various emergency response units and their functions
  • Ability to remain calm and make correct decisions in stressful situations

Working Conditions

Typical office environment


Please note: The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular positions. Employees may be requested to perform job-related tasks other than those specifically presented in this description. For jobs occupied by more than one employee, the identification of non-essential functions shall be determined from the individual’s position description.