Top 3 ways to get tech support
With the fall semester quickly approaching, we’re all trying to get our ducks in a row to make sure everything is ready to welcome the students back to campus. It’s no different in IT Services—we’re continuously working to ensure faculty, staff, and students have access to the best technology tools. Part of that is making sure support is available.
The good news is, you can get IT Help via several channels—just pick the one that best fits your needs and preferences:
Knowledge Base
The KB should be your first line of defense against technology woes. There are over 1,600 public-facing articles to search from, with tech know-how about many of the tools you come in contact with on a daily basis at Miami.
Read more about the KB in the IT newsletter from earlier this year.
Phone and live chat: 24/7/365
Advisors are available 24 hours a day, seven days a week, 365 days a year to help with technology issues. If you’re having trouble changing your password, logging in to the wireless network, or gaining access to a program you need, your first step should be to call IT Help at 513 529-7900.
If you are more comfortable typing out your issues than speaking over the phone, live chat is available as well. Visit MiamiOH.edu/ITChat to start a session.
Bonus: ClassTech Option 9
The IT Help phone line is the method by which you can get assistance when experiencing technology issues in learning spaces around campus. When you call 9-7900, choose option 9 to let them know it’s a classroom issue that needs to be moved up the queue. Also, remember: When calling from a classroom, it’s integral that you give your name and location—after all, the advisor needs to know where to escalate your call to get someone out to your room as quickly as possible.
Details about learning space technology can be found in the KB. You can also find more information about the technology optimization process by visiting the website.
MiTech
The Brick&Ivy Campus Store in the Shriver Center is home to the MiTech Center. While they are separate departments, IT Services partners with MiTech to provide support to the campus. Not only can MiTech technicians perform some diagnostics and repairs on personal hardware devices, they can also help with password changes and Wi-Fi troubles in person.
For KB authors: A note about images
The Knowledge Base is the go-to source of information about technology at Miami. You’ll notice, however, that there aren’t very many visual elements. The use of images, graphics, and content attachments is strongly discouraged in all KB articles.
However, there is some good news for those who want to add visual context to their articles: The KB manager maintains a Knowledge Base Team Drive where images, certificates, and diagrams can be stored. This allows direct-download links to be generated and attached to articles.