News Release

News and Public Information Office
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Miami University
Oxford, Ohio 45056
(513) 529-7592
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newsinfo@miamioh.edu

IT initiative to generate new, sustainable ways to provide support services

11/09/2011

With a goal of saving $3.7 million or more each year beginning next fall, the IT Rationalization and Service Transformation Project is designed to drive sustainable universitywide IT cost savings and service improvements through changes to policy, process, organization and tools. Called SSIP-IT, for short, this initiative is part of the overall support services implementation program that is seeking to generate new, sustainable ways to provide support services for the university.

The university is working with Accenture consultants who have expertise in higher education to lead the information technology initiatives. The consultants will ensure that these initiatives move quickly, building on the knowledge they brings from similar engagements at schools like the University of Michigan and Yale, among others.

The broad goals of SSIP-IT are to:

  • Simplify the IT environment at Miami, creating both immediate and future savings, as well as improved integration and interoperability
  • Reassess how the university manages its investments in IT service, support, infrastructure and development
  • Identify opportunities to reduce redundancy, while maintaining an environment that fosters growth and innovation, to the benefit of the university.

To reach these goals, four separate efforts have been identified:

1. Portfolio and Architecture Governance: Design and implement a portfolio governance process to improve the decision making process for prioritizing discretionary projects and implement solution architecture governance to improve the alignment of technology across the university.

2. Data Center Consolidation: Evaluate the distributed infrastructure footprint across the university and implement appropriate reductions through the virtualization and migration of distributed servers and related storage infrastructure to IT Services (ITS) data center.

3. Application Rationalization: Evaluate software applications in use to eliminate redundancies and decrease cost of managing the application portfolio.

4. IT Support Organization and Process Design: Review the current model for IT support across the university and design a new model that strikes the right balance between needs and cost-effectiveness. Ensure that the new support model is aligned to the rationalized IT services.

While IT services has been tasked with managing these four efforts, they are aimed at evaluating information technology service across the university. According to the Accenture-Hackett data collected this past spring, of Miami’s total IT spending just under half is in the IT services budget, with the larger portion distributed in divisional and departmental offices.

Helping the IT services staff engage in SSIP-IT is an advisory group representing each academic division and vice presidential area. This group will be engaged in reviewing decision points within each of the four efforts and will be the first sign-off on the final recommendations. The SSIP-IT advisory group’s recommendations will be sent to the IT Strategic Advisory Council for approval and then to the President’s Executive Council for final disposition.

For more information about the SSIP-IT projects, including a list of the advisory group members, timelines and much more, go to http://www.muohio.edu/ssip-it.

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