The Miami Report

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Statistics show scope of information technology at Miami

A campuswide review of Miami’s technology capabilities is currently under way. A report by CollegisEduprise, an outside consultant, is expected by the end of spring semester.

President James Garland has announced that an office for information technology will be created and a cabinet-level administrator appointed who will be responsible for the operation and maintenance of the university’s technology infrastructure. The aim is creation of a strategic plan that aligns with the "First in 2009" goals.

The next phase of the CollegisEduprise study will involve focus group sessions in March and early April. Questions will be posed in group sessions to determine:

o How do you use technology to teach/learn/do your job?

o What about technology prohibits you from using it to teach/learn/do your job?

o What would you like to do with technology in teaching/learning/doing your job that you can’t?

o What aspects of your use of technology in teaching/learning/doing your job are working well?

As part of the overall assessment and strategic planning effort, Miami computing and information services (MCIS) will conduct a student computing survey and a support center client satisfaction survey. The support center survey will be distributed to a random sample of students, faculty and staff.

The following statistics illustrate the pervasiveness of information technology at Miami:

• 9,144 individual students, faculty, staff, emeriti and others contacted the MCIS support desk in 2001.

• 23,381 calls were made to the MCIS support desk in 2001.

• 177,000 e-mail messages were handled by Miami’s central e-mail servers on a sample day (Jan. 8).

• 69,161 virus-infected e-mail messages were cleaned by virus scrubbing throughout November 2001, when virus scrubbing began.

• 600 courses from approximately 250 faculty members were accessible in Blackboard as of Feb. 13.

For more information about the ongoing review of Miami’s technology capabilities, contact Bill Knisely, interim director, MCIS, at 9-5322.

Date Published: 02/21/2002
Volume: 21   Number: 26


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