News Release

News and Public Information Office
Glos Center
Miami University
Oxford, Ohio 45056
(513) 529-7592
(513) 529-1950 fax
newsinfo@miamioh.edu

New spam firewall now operational

11/28/2006

To help Miami students, faculty and staff combat continuing problems with spam e-mail, Miami is introducing a new "Spam Firewall Service." The new service, which went into operation Nov. 26, will incorporate additional features Sunday, Dec. 17.

The new service offers three key benefits over Miami's current spam control technologies: it is user-customizable; it relieves e-mail server overload; e-mail will not be dropped or deleted before you have had an opportunity to review it.

How the service works:

Each of your e-mail messages will be given a score by the new service. That score determines how the e-mail is handled: it can be delivered to you; delivered to you with a "tag"; or quarantined.

1. As of Nov. 26, the only difference seen by the user has been how e-mail is handled as a result of the institutional settings assigned to the scores (settings that can be modified by you):

• 'tagged' e-mail has the word {spam?} in the subject line. E-mail that is tagged has achieved a score greater than 3 and less than 6.

• 'quarantined' e-mail is held at the Spam Firewall (quarantined e-mail has achieved a score of 6 or higher). Quarantined e-mail may be reviewed at the Spam Firewall Console at https://spamfirewall.muohio.edu.

2. In the second phase of new service, beginning Dec. 17, additional features will be implemented:

• the quarantine setting will be lowered to 5

• the quarantine notification feature will be enabled. On any day that you have quarantined e-mail, you will receive an e-mail from the Spam Firewall Service. That message will list your quarantined messages and have a link to the Spam Firewall Console that will allow you to adjust your settings, have e-mail delivered to you, etc.

• Quarantined e-mail is held for up to 14 days and then deleted if you take no action.

Support & training:

Features of the new service are documented in Spam Firewall section in the Miami knowledge base or you may contact the IT services support desk at 9-7900 or supportdesk@muohio.edu.

If you would like to learn more about this service and take advantage of the new features to minimize the spam you receive, you can attend a half-hour demo/Q&A. A number of sessions are scheduled this week, including two in 212 MacMillan Hall:

noon-12:30 p.m. Wed., Nov. 29
8:30-9 a.m. Thurs., Nov. 30

Additional sessions will be held in January after winter break.

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