What you pay for and what you get
There is a strong connection between the quality of technology services and the associated costs. There is also a wide variation in the ways campuses charge for these services. Find out how the benefits compare to the costs.
Students pay a technology fee, which provides a range of services to all students. Services provided by the fee include site licenses for basic productivity software, Support Desk services, network storage space, campus-wide wireless network service, and a fund for student-focused technology innovation. Detailed information on the technology fee is available on the IT Services website.
In general, students are strongly encouraged—but not required—to bring a computer to campus.
Some academic disciplines have specific computer/software requirements. Students should check with the department of their major for advice.
If you’re buying a new computer for college, consider purchasing a laptop through the Miami Notebook program. These laptops are designed and configured to make the most of your Miami experience and include unbeatable service and support. New models are announced each spring, and confirmed students receive updated information before the June Orientation dates. For more information, visit the Miami Notebook website.
Miami works to make computing and network access affordable in the following ways:
Miami recommends that incoming students who are purchasing a new computer purchase a laptop through the Miami Notebook student laptop program. Students who wish to purchase or bring another computer should check the recommended and minimum supported configurations.
Note: Miami policy states that personal wireless network devices are not to be used in residence halls. These devices include wireless routers, wireless printers (with the wireless feature turned on), and cellphone wireless hotspot or other similar devices. Using personal wireless network devices creates radio frequency interference with the University wireless service, which prevents fellow students from having reliable network connectivity.
Anti-virus and anti-spyware software should be installed on Windows computers.
Students can obtain copies of Microsoft Office for Windows or Macintosh computers, or the Windows operating system, at no charge through an agreement with Microsoft. Miami has two different programs: Office 365 and Kivuto. The cost of the student licenses is paid by the Student Technology Fee.
IT Services provides a variety of support services for students. For hours of operation, please view the IT Help article IT Services Support Desk.
IT Services at Miami engages the entire campus in an ongoing strategic planning process, ensuring that students, faculty, and staff have the appropriate technology resources. Miami's commitment to providing an up-to-date computing environment that supports the educational process is demonstrated in the following ways:
IT Services collaborates with the MiTech Service Center to offer telephone, email, chat and walk-in support for MUnet software installation and use, virus removal, installation of virus protection software, and use of all Miami-supported technologies. Fees charged for these services can be found at the IT Services web site.
Solutions to network connectivity problems require different approaches, depending upon the complexity of the problem. Support is available through the following means:
Miami also offers warranty hardware repair services for all Miami Notebooks and Apple computers.
Both black and white and color printers are available in the academic division labs and in all University Libraries. The MiTech Print Center also provides color and high-volume black and white printing services. There is a per-page fee for printing in the labs and at the Print Center.
Wireless access is available in all buildings as well as many outdoor common areas.
In response to an ever-increasing need for more Internet bandwidth, the residence halls offer an optional fee-based service, ResNet Turbo, which provides up to an average of 5-10 Mbps, with a guaranteed minimum bandwidth of 1.5 Mbps,. Students can sign up for ResNet Turbo on the Housing and Dining website.