Skip to Page Level NavigationSkip to Page ContentSkip to Contact Information
Studying Outside with Laptops

Services and Fees

What you pay for and what you get
There is a strong connection between the quality of technology services and the associated costs. There is also a wide variation in the ways campuses charge for these services. Find out how the benefits compare to the costs.

Fees and expenses

What, if any, technology fee is charged by the campus? What does it cover?

Students pay a technology fee, which provides a range of services to all students. Services provided by the fee include site licenses for basic productivity software, Support Desk services, network storage space, campus-wide wireless network service, and a fund for student-focused technology innovation. Detailed information on the technology fee is available on the IT Services website.

Are students required to purchase their own computer equipment and hardware?

In general, students are strongly encouraged—but not required—to bring a computer to campus.

Some academic disciplines have specific computer/software requirements. Students should check with the department of their major for advice.

If you’re buying a new computer for college, consider purchasing a laptop through the Miami Notebook program. These laptops are designed and configured to make the most of your Miami experience and include unbeatable service and support. New models are announced each spring, and confirmed students receive updated information before the June Orientation dates. For more information, visit the Miami Notebook website.

Does the campus make computing and network access financially accessible? Is special student pricing offered for computers and peripheral equipment?

Miami works to make computing and network access affordable in the following ways:

  • Students purchasing a new computer are encouraged to take advantage of the Miami Notebook program.
  • In addition to selling Miami Notebooks, the Miami University Bookstore provides educational and/or special contract pricing for peripherals and software.
  • Through an agreement with Microsoft, Miami has two different programs which allow currently-enrolled students to obtain Microsoft software for free: Office 365 and Kivuto. The cost of the student licenses is paid by the Student Technology Fee.
  • Students living on campus have high-speed Internet access through the University network.
  • Miami provides access to more than 1,000 computers through general and departmental labs, many of which include specialized, discipline-specific software.

Back to top

Technical support

What hardware and software standards, if any, does the campus require, recommend, and/or support?

Miami recommends that incoming students who are purchasing a new computer purchase a laptop through the Miami Notebook student laptop program. Students who wish to purchase or bring another computer should check the recommended and minimum supported configurations.

Note: Miami policy states that personal wireless network devices are not to be used in residence halls. These devices include wireless routers, wireless printers (with the wireless feature turned on), and cellphone wireless hotspot or other similar devices. Using personal wireless network devices creates radio frequency interference with the University wireless service, which prevents fellow students from having reliable network connectivity.

Anti-virus and anti-spyware software should be installed on Windows computers.

Students can obtain copies of Microsoft Office for Windows or Macintosh computers, or the Windows operating system, at no charge through an agreement with Microsoft. Miami has two different programs: Office 365 and Kivuto. The cost of the student licenses is paid by the Student Technology Fee.

What kinds of support services (e.g., help desk, training, troubleshooting) are provided by the campus, and when are they available?

IT Services provides a variety of support services for students. For hours of operation, please view the IT Help article IT Services Support Desk.

  • IT Help—This information source offers a searchable online knowledge base of answers to common technology questions, available 24 hours a day, 7 days a week. From IT Help, you can also open a ticket to report a problem to the Support Desk or chat with a Support Desk representative. With your permission, a technician can view your desktop remotely to troubleshoot problems.
  • Telephone (513-529-7900)
  • Email (ithelp@MiamiOH.edu)
  • Walk-in (MiTech Service Center, lower level of Shriver Center)
  • Technology training—Miami University training opportunities include a number of offerings, such as online tutorials, instructor-led workshops, and for-credit courses.

Does the campus have a plan for keeping its hardware and software current, and if so, what is the replacement cycle?

IT Services at Miami engages the entire campus in an ongoing strategic planning process, ensuring that students, faculty, and staff have the appropriate technology resources. Miami's commitment to providing an up-to-date computing environment that supports the educational process is demonstrated in the following ways:

  • All classrooms, meeting rooms, offices, and residence hall rooms at Miami have 100 Mb/s network connections. Currently, Miami offers a total of 2.7 Gbps supplied by two Internet Service Providers with failover capabilities to ensure service availability to faculty, students, and staff.
  • Network infrastructure is upgraded regularly.
  • All Miami University buildings have wireless network service. Wireless network equipment is being continually upgraded, with most hardware changed out every three to five years.

What kind of technical support does the campus offer for students who bring their own computers to school?

IT Services collaborates with the MiTech Service Center to offer telephone, email, chat and walk-in support for MUnet software installation and use, virus removal, installation of virus protection software, and use of all Miami-supported technologies. Fees charged for these services can be found at the IT Services web site.

Solutions to network connectivity problems require different approaches, depending upon the complexity of the problem. Support is available through the following means:

  • The Support Desk can offer assistance over the telephone, via chat, and email.
  • Walk-in assistance is available at the MiTech Service Center, lower level of Shriver Center. No appointment is necessary.

Miami also offers warranty hardware repair services for all Miami Notebooks and Apple computers.

Back to top

Other services

How does the campus support printing for students? Is there a charge for this service?

Both black and white and color printers are available in the academic division labs and in all University Libraries. The MiTech Print Center also provides color and high-volume black and white printing services. There is a per-page fee for printing in the labs and at the Print Center.

How much of the campus has wireless connectivity?

Wireless access is available in all buildings as well as many outdoor common areas.

In response to an ever-increasing need for more Internet bandwidth, the residence halls offer an optional fee-based service, ResNet Turbo, which provides up to an average of 5-10 Mbps, with a guaranteed minimum bandwidth of 1.5 Mbps,. Students can sign up for ResNet Turbo on the Housing and Dining website.

Back to top

Locations
Luxembourg
West Chester
Middletown
Hamilton
Oxford
  • Luxembourg
    Luxembourg

    John E. Dolibois European Center, Luxembourg

    One of Miami's oldest continuous study abroad programs, the Miami University John E. Dolibois Center (MUDEC) in Luxembourg offers students the opportunity to enroll in Miami classes taught by European-based and Ohio-based Miami faculty. Students enjoy a unique combination of first-class academics, engagement in the local community, and various faculty-guided and independent travel opportunities.

    Contact and emergency information for the Luxembourg Campus. Starting with general contact info on the left; additional contact and emergency information on the right.

    Château de Differdange
    1, Impasse du Château
    L-4524 Differdange
    Grand Duchy of Luxembourg
    luxembourg@MiamiOH.edu
    MiamiOH.edu/luxembourg

    217-222 MacMillan Hall
    531 E. Spring Street
    Oxford, Ohio 45056, USA

    Directions

    Main Operator: 011-352-582222-1
    Oxford-based Coordinator: 513-529-5050
    Emergency info: MiamiOH.edu/emergency

  • West Chester
    West Chester

    Voice of America Learning Center

    Located midway between Cincinnati and Dayton along I-75, the Voice of America Learning Center (VOALC) offers undergraduate and graduate courses and programs drawn from Miami's Regional and Oxford campuses. Home to Miami's MBA program, the Learning Center provides ready access to graduate programs for area educators and courses leading to the BIS degree for undergraduates.

    Contact and emergency information for the Voice of America Campus. Starting with general contact info on the left; additional contact and emergency information on the right.

    7847 VOA Park Dr.
    (Corner of VOA Park Dr. and Cox Rd.)
    West Chester, OH 45069
     
    voalc@MiamiOH.edu
    MiamiOH.edu/voalc

    Printable Floor Plan
    Directions

    Main Operator: 513-895-8862
    (From Middletown) 513-217-8862
    Emergency info: regionals.MiamiOH.edu/emergency

  • Middletown
    Middletown

    Middletown Regional Campus

    Nestled on 141 acres near I-75, Miami University Middletown offers bachelor's degrees, associate degrees, and beginning coursework for most four-year degrees. Nearby Greentree Health Science Academy immerses Miami's nursing and health information technology students in the health care experience while taking classes.

    Contact and emergency information for the Middletown Campus. Starting with general contact info on the left; additional contact and emergency information on the right.

     4200 N. University Blvd.
    Middletown, OH 45042
    regionalwebmaster@MiamiOH.edu
    regionals.MiamiOH.edu

    Printable Campus Map
    Directions

    Main Operator: 513-727-3200
    (Toll-free) 1-86-MIAMI-MID
    Office of Admission: 513-727-3216
    Campus Status Line: 513-727-3477
    Emergency info: regionals.MiamiOH.edu/emergency

  • Hamilton
    Hamilton

    Hamilton Regional Campus

    A compact, friendly, commuter campus, Miami Hamilton offers bachelor's degrees, associate degrees, and beginning coursework for most four-year degrees. Small class sizes, on-site child care, and flexible scheduling make Miami Hamilton attractive to students at all stages of life and career.

    Contact and emergency information for the Hamilton Campus. Starting with general contact info on the left; additional contact and emergency information on the right.

    1601 University Blvd.
    Hamilton, OH 45011
    regionalwebmaster@MiamiOH.edu
    regionals.MiamiOH.edu

    Printable Campus Map
    Directions

    Main Operator: 513-785-3000
    Office of Admission: 513-785-3111
    Campus Status Line: 513-785-3077
    Emergency info: regionals.MiamiOH.edu/emergency

  • Oxford
    Oxford

    Miami University, Oxford Ohio

    Nationally recognized as one of the most outstanding undergraduate institutions, Miami University is a public university located in Oxford, Ohio. With a student body of 16,000, Miami effectively combines a wide range of strong academic programs with faculty who love to teach and the personal attention ordinarily found only at much smaller institutions.

    Contact and emergency information for the Oxford Campus. Starting with general contact info on the left; additional contact and emergency information on the right.

    501 E. High St.
    Oxford, OH 45056

    Printable Campus Map
    Directions

    Main Operator: 513-529-1809
    Office of Admission: 513-529-2531
    Vine Hotline: 513-529-6400
    Emergency info: MiamiOH.edu/emergency