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Services and Fees

What you pay for and what you get
There is a strong connection between the quality of technology services and the associated costs. There is also a wide variation in the ways campuses charge for these services. Find out how the benefits compare to the costs.

Fees and expenses

What, if any, technology fee is charged by the campus? What does it cover?

Students pay a technology fee, which provides a range of services to all students. Services provided by the fee include site licenses for basic productivity software, Support Desk services, network storage space, campus-wide wireless network service, and a fund for student-focused technology innovation. Detailed information on the technology fee is available on the IT Services website.

Are students required to purchase their own computer equipment and hardware?

In general, students are strongly encouraged—but not required—to bring a computer to campus.

Some academic disciplines have specific computer/software requirements. Students should check with the department of their major for advice.

If you’re buying a new computer for college, consider purchasing a laptop through the Miami Notebook program. These laptops are designed and configured to make the most of your Miami experience and include unbeatable service and support. New models are announced each spring, and confirmed students receive updated information before the June Orientation dates. For more information, visit the Miami Notebook website.

Does the campus make computing and network access financially accessible? Is special student pricing offered for computers and peripheral equipment?

Miami works to make computing and network access affordable in the following ways:

  • Students purchasing a new computer are encouraged to take advantage of the Miami Notebook program.
  • In addition to selling Miami Notebooks, the Miami University Bookstore provides educational and/or special contract pricing for peripherals and software.
  • Through an agreement with Microsoft, Miami has two different programs which allow currently-enrolled students to obtain Microsoft software for free: Office 365 and Kivuto. The cost of the student licenses is paid by the Student Technology Fee.
  • Students living on campus have high-speed Internet access through the University network.
  • Miami provides access to more than 1,000 computers through general and departmental labs, many of which include specialized, discipline-specific software.

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Technical support

What hardware and software standards, if any, does the campus require, recommend, and/or support?

Miami recommends that incoming students who are purchasing a new computer purchase a laptop through the Miami Notebook student laptop program. Students who wish to purchase or bring another computer should check the recommended and minimum supported configurations.

Note: Miami policy states that personal wireless network devices are not to be used in residence halls. These devices include wireless routers, wireless printers (with the wireless feature turned on), and cellphone wireless hotspot or other similar devices. Using personal wireless network devices creates radio frequency interference with the University wireless service, which prevents fellow students from having reliable network connectivity.

Anti-virus and anti-spyware software should be installed on Windows computers.

Students can obtain copies of Microsoft Office for Windows or Macintosh computers, or the Windows operating system, at no charge through an agreement with Microsoft. Miami offers Office 365 and Kivuto. The cost of the student licenses is paid by the Student Technology Fee.

What kinds of support services (e.g., help desk, training, troubleshooting) are provided by the campus, and when are they available?

IT Services provides a variety of support services for students. For hours of operation, please view IT @ Miami.

  • Knowledge Base—A searchable online knowledge base of answers to common technology questions, available 24 hours a day, 7 days a week. From here, you can also open a ticket to report a problem to the Support Desk or chat with a Support Desk representative. With your permission, a technician can view your desktop remotely to troubleshoot problems.
  • Telephone (513-529-7900)
  • Email (ithelp@MiamiOH.edu)
  • Walk-in (MiTech Service Center, lower level of Shriver Center)
  • Technology training—Miami University training opportunities include a number of offerings, such as online tutorials, instructor-led workshops, and for-credit courses.

Does the campus have a plan for keeping its hardware and software current, and if so, what is the replacement cycle?

IT Services at Miami engages the entire campus in an ongoing strategic planning process, ensuring that students, faculty, and staff have the appropriate technology resources. Miami's commitment to providing an up-to-date computing environment that supports the educational process is demonstrated in the following ways:

  • All classrooms, meeting rooms, offices, and residence hall rooms at Miami have 100 Mb/s network connections. Currently, Miami offers a total of 2.7 Gbps supplied by two Internet Service Providers with failover capabilities to ensure service availability to faculty, students, and staff.
  • Network infrastructure is upgraded regularly.
  • All Miami University buildings have wireless network service. Wireless network equipment is being continually upgraded, with most hardware changed out every three to five years.

What kind of technical support does the campus offer for students who bring their own computers to school?

IT Services collaborates with the MiTech Service Center to offer telephone, email, chat and walk-in support for MUnet software installation and use, virus removal, installation of virus protection software, and use of all Miami-supported technologies.

Solutions to network connectivity problems require different approaches, depending upon the complexity of the problem. Support is available through the following means:

  • The Support Desk can offer assistance over the telephone, via chat, and email.
  • Walk-in assistance is available at the MiTech Service Center, lower level of Shriver Center. No appointment is necessary.

Miami also offers warranty hardware repair services for all Miami Notebooks and Apple computers.

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Other services

How does the campus support printing for students? Is there a charge for this service?

Both black and white and color printers are available in the academic division labs and in all University Libraries. The MiTech Print Center also provides color and high-volume black and white printing services. There is a per-page fee for printing in the labs and at the Print Center.

How much of the campus has wireless connectivity?

Wireless access is available in all buildings as well as many outdoor common areas.

In response to an ever-increasing need for more Internet bandwidth, the residence halls offer an optional fee-based service, ResNet Turbo, which provides up to an average of 20-30 Mbps, with a guaranteed minimum bandwidth of 4.0 Mbps.

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