Most of you know that when you hire externally for professional creative services, you pay by the hour and any extra time for unlimited revisions or missing feedback is billed. Because UCM provides professional-quality work at no charge, our services are in high demand and we must maximize those resources through a tighter process. We have strived to allow flexibility and feedback for our campus partners while maximizing the time and talent of our creative staff, with the goal of meeting your objectives and deadlines as seamlessly and efficiently as possible. Before beginning a project with us, please be familiar with this process, and feel free to contact us with any questions:
- An online request form must be completed before work begins; this form helps you define your needs and audience(s) internally and ensures we are on target in strategizing the best solution.
- Two rounds of revisions on text/content and two rounds of revisions on design are permitted; any revisions beyond those limits can result in delays and missing your deadline. Because UCM has many campus clients and provides professional work at no cost, we must limit the rounds of revisions to two for text/content and two for design, and revisions must be consolidated and submitted together (not separately by various people in your office) to avoid confusion and error. Any revisions beyond these limits can result in delays and/or may necessitate that we set your project aside to complete other projects that are also under way.
- Design cannot begin until text/content has been completed (whether by us or you) and approved by your area. Text/content MUST be completed first because layout/design/format is based on and inspired by content and dictated by length.
- When submitting the content/text, you must prioritize the top three messages (in order of importance) for each piece, so it is important that leadership agree on the purpose, audience, and key messaging for the project.
Note: This is important whether you are supplying final copy for design OR if you are supplying bullet points from which an editor will be writing copy.
- Once text/content is approved, the project goes into design, and text/content CANNOT be altered again unless there are factual, grammar, or punctuation errors. This requirement is important! Changes to content once a project has been designed often affect the entire piece and require wholesale redesigns that delay a project.
- Feedback should be collected and consolidated during both design and content/text phases, prior to sending back to UCM. For timing's sake, all feedback should be clear, concise, and actionable. For example, if your area writes, "Please change photo" in the margin of a piece, that feedback is not actionable, as it requires back and forth effort to clarify. However, if the direction is, "Change photo to show a student working in a lab," that feedback is clear and specific and thus, actionable.
Note: If feedback is not actionable, it will be disregarded in order to keep your project on schedule.
- If feedback deadlines are not met, the project delivery date will automatically be delayed one day for each day missed so we can be fair to the needs of other clients whose projects are on schedule.
- When new projects are added to the same client's queue, the delivery date will be dependent on existing projects. If an existing project timeline is extended in an effort to add a new project, the new delivery date must be clearly defined at that time.