Sun setting over King Library

May 2016

HDRBS Assistant Cook Training Kaizen

In February, a five day Kaizen event was held to assess the process used to train assistant cooks.  Concerns had been identified about the lack of standardized training, especially in the handling of certain food items. As a result, members of AFSCME and management agreed to hold a Kaizen event to improve the assistant cook training.

 A Lean team comprised of the union president, the assistant director of labor relations, and HDRBS staff members participated in the Kaizen and developed a standard protocol for training and developing assistant cooks. The new protocol includes a rubric for managers to use when evaluating an assistant cook’s competency during their probationary period and a competency scorecard to be used during their final evaluation.  A checklist of all requirements necessary for being promoted from assistant cook was also developed. It is expected that the new training protocol will reduce the time to complete the program from about one year to six months.   

Finally, an implementation and communication plan was developed to assist in making the transition to the new protocol as smooth as possible and to inform assistant cooks in the program about the changes. A special thanks is extended to team leader Jen Wood and members: Anne Wheeler, Lia Odell, Adam Hamilton, Alex Poteet, Angela Gentry, Andrew Combs, John Vzral, Ben Beitzel, John Winland, and Dustin Jones.

PFD Fuel Delivery System

With over 100,000 gallons of diesel and unleaded fuel dispensed annually, the Physical Facilities Department at Miami is responsible for not only providing this fuel, but also for the upkeep of the fuel dispensing infrastructure. 

A Lean team led by Brandon Burke and Paul DiBenedetto as well as members Sandra Mohr, Bonnie Crabtree, Clarence Blevins, Leslie Herbst, Daniel Bertsch, Dan Fetrow, Jeffrey Moss, Barry Karauth, Steven Feck, and Keith Buckley was created to evaluate and improve the fuel delivery system.  The team was also asked to address the need for upgraded technology, since the current fuel system is more than a decade old, and improve the controls for dispensing fuel since fuel consumption had increased 13% from FY2012 to FY2015. The results of the process improvements has been a cost reduction that will pay for a new fuel island in just over one year.

Other benefits from this project have been that Physical Facilities is now taking advantage of off-road fuel tax rebates, providing more affordable high quality fuel supplies, and utilizing new Gasboy technology to assist in holding down fuel consumption.  Reduced fuel consumption is not only leading to cost savings but is supporting Miami's green initiatives.

Finally, customers filling up at the pumps now swipe their Miami issued ID instead of entering a 4 digit PIN, and new key fobs attached to key rings replace loose magnetic cards that were easily misplaced. The result is an improved customer experience where fueling is easier and faster! 

Certification News

Melissa Kennel and Kevin Ackley are our newest Certified Lean Leaders. They recently completed all requirements for the Lean Leader Certification Program. Congratulations Melissa and Kevin!