Proctorio Guide for Faculty

Proctorio is a remote proctoring application that enables monitoring students as they take high-stakes exams. It is fully integrated with Canvas and supported by Miami University. In this guide, you'll find:

Considerations before choosing Proctorio

Fully integrated with Canvas, Proctorio is a remote proctoring tool which conveniently allows instructors to create a secure online testing environment when enabled through Canvas Quizzes. However, there are some factors that need to be considered when a proctoring tool is being used such as learning curves, technical issues, equity and student readiness. There are also other assessment options instructors may use to help support academic integrity before choosing Proctorio:

Scaffolded written papers or projects requiring multiple draft submissions from students (using Turnitin® assignments and allow students to see Turnitin® scores and revise)

Authentic Assessments focusing on real-world problems requiring distinctive work from each student. Read this detailed overview of authentic assessment provided by Indiana University's Center for Innovative Teaching and Learning.

Use Canvas Quizzes features to secure exams:

Shuffle Answers

Canvas allows the possible answers of all the questions to be shuffled in the exam settings, which is a great option when we want to make exams more secure and avoid having students pass along answers. Nevertheless, sometimes there are questions in which the correct answer is, for example, A and C are correct or all of the above are correct. In these cases, it might be a good idea to revise the wording of those options.

Timed Exams with Availability Window

In general, it is best to set a time limit for an exam. Timed exams begin once a student begins the exam and does not pause if the student navigates away from the exam. You can also set your exam available, due, and until dates to allow students the flexibility of when they take their exam while ensuring they all have the same time limit once they start their exam.

Question Groups

Question groups allow you to place multiple questions within a group for students to answer. You can choose the number of questions that should be answered from the group and how many points to assign each question. Creating a question group will automatically randomize questions inside the group.

Question Banks

Question banks are a place to house questions that can be added to quizzes across courses or Canvas accounts. Once a question bank is created, it can be used in different courses and shared with other Canvas accounts. Questions in a question bank are also automatically randomized within an exam.

We recognize that certain courses or disciplines may require the use of assessments where Proctorio is a suitable tool to be used to approximate the face-to-face class proctored exam experience. The goal of any proctoring tool (in person or online) is to encourage students to do honest work and maintain high standards of integrity and for both instructors and students to have confidence in the overall integrity of the assessment. The use of Proctorio, is first and foremost, meant to serve as a reminder to students to treat their online assessments in the same manner they would face-to-face assessments and to deter any momentary poor decision-making that can occur in such environments.  

Setting up Proctorio

Getting Started

Step 1: Google Chrome is the required browser (for both faculty and student) in order to use Proctorio.

Step 2: The Proctorio Chrome Extension must be installed on your Chrome browser. Proctorio will be successfully installed if you see the shield icon in the top-right corner of your Chrome browser.

Step 3: Enable Proctorio by going to Settings > Navigation on your Canvas course, then move "Secure Exam Proctor" from the area that hides items from the students to the upper part of the list. Make sure to save your navigation settings.

Step 4: After Proctorio is enabled in your Canvas course, you can enable Proctorio in any timed, graded quizzes/exams in the Quizzes tab (Proctorio does not work with assignments). You can do so by checking the "Enable Proctorio Secure Exam Proctor" option in the quiz settings (Note: the password is automatically handled by Proctorio. Never change it or share with students).

Proctorio Settings

After Proctorio is enabled for an exam, you can then go to the "Proctorio Settings" at the top of the quiz editing screen and set up the proctoring details.

You can click the question mark at the top-right corner of each option to watch a short video tutorial and decide whether you want to enable them.

There are several important options (and suboptions) to consider:

Record Room

This setting will ask students to move their webcam to show their entire exam environment. These are your options:

  • Record Room Off
  • Scan at Start (Only ask to scan at the start of the exam)
  • Intelligent Scan (Not recommended: In addition to the room scan at the start of the exam, this option will also ask students to scan their room at intervals throughout the exam, which may cause interruptions to their test-taking or increase students' stress and anxiety.)

Force Full Screen

This would lock students into Canvas and prevent access to any other tools or websites on the computer. This option determines whether any other tools or websites can be used by students during the exam:

  • Force Full Screen Off
  • Lenient (allows students to be out of full screen for 30 seconds before they are removed from the exam)
  • Moderate (allows students to be out of full screen for 30 seconds before they are removed from the exam)
  • Severe (Not recommended: Students will be removed from the exam immediately upon exiting full screen, even when system reminders such as software updates pop up.)

Prevent Re-entry

This setting determines whether students may re-enter the exam in one sitting without exception.

  • Allow Re-entry
  • Re-entry with Agent
  • No Re-entry (Not recommended: Students would not be able to resume the exam due to unexpected technical difficulties such as internet disconnection)

Tips for Behavior Settings

Behavior settings allows instructors to set the weight of suspicious behaviors using preset configurations (which would impact the suspicious level in the Proctorio Gradebook). Behavior Settings can be changed at any time and suspicion levels will be recalculated instantly.

Tips for Profiles

Save all settings and create a profile which allows you to apply all settings to another exam with one click.

Viewing Proctorio Results

After students take the exam, Proctorio will generate an analysis report in its Proctorio gradebook. To access the gradebook, go to the desired exam and click "View Proctorio Gradebook" to the right (under the SpeedGrader button).

In the Proctorio Gradebook, you will be able to view the automatically generated suspicious level for each student name. Ratings are displayed with green, yellow, and red flags, with green representing the lowest (best) ratings, yellow for moderate ratings, and red for the highest (worst) ratings. You may click each student’s name and click along the timeline to jump to different points in the recording to investigate what has occurred from the flags.

You may also drag and drop the slide bar below the timeline to move to other portions of the recording.

Important: the suspicious level automatically generated by Proctorio is useful as a reference and does not determine if academic dishonesty has occurred. Actual student behaviors can be affected by various environmental factors. Instructors should check the actual recordings before making any academic dishonesty decisions. Continue reading this guide to learn more about interpreting the Proctorio gradebook.

Student readiness for proctored exams

There are also additional student readiness and equity concerns that need to be assessed before choosing Proctorio. According to Proctorio's minimum technical requirements, consider:

  • Do all your students have a working webcam, microphone, and up-to-date computer operating system?
  • Do all your students have access to a stable internet connection which also meets the required minimum upload speed by Proctorio?
  • Early in the course (or even before the course started), has there been any open lines of communication developed between the instructor and students about remote exam proctoring?
  • If you have any disability accommodation requests, is the software (e.g. screen readers) used by those students compatible with Proctorio?

If Proctorio is chosen for your exams, it is important to offer students some Proctorio-enabled practice quizzes (as well as a syllabus statement) in advance of the first course exam to make sure all students meet the technical requirements of Proctorio and develop a good understanding about how remote proctoring works, how to appropriately take a proctored exam, and students’ privacy and obligations when using the tool. Overall, "research shows that the more faculty members promote integrity and discuss dishonesty, the more likely the students are to adhere to the policy and expand their thinking about how this concept is defined" (Quaye, 2018).

Best practices for final exam proctoring

As we are near the end of the fall semester and final exams approach, we expect there will be high Proctorio usage at Miami as well as across the country. With this in mind, we wanted to provide a few best practices to ensure that Miami students have a smooth exam experience during these high-stress times. These guidelines are specific to Miami and are based on recommendations supplied by Proctorio and used with permission:

  1. Encourage quick computer reboots and connectivity availability.
  2. Ensure the Proctorio Chrome Extension is up-to-date.
  3. Consider re-entry options.
  4. Prepare for unique exam environments.
  5. Understand how to best utilize the Proctorio Gradebook.

Read more

Accommodating exams with Proctorio

Granting extra time or attempts to a particular student

To give extra time or attempts to a particular student, go to the Canvas exam/quiz and simply click the Moderate This Quiz button to the right once the exam/quiz is published. Then click the Change user extensions pencil icon to give extra time and attempt for that student. Use this Canvas article  for a more detailed guide. This feature is available regardless of whether Proctorio is enabled or not.

Note: the accommodated extra time will not override the exam cut-off ("Until") date/time. If you have allowed additional time for a particular student via the "Moderate this Quiz" feature, and the exam has a "Until" date, the exam will still be automatically submitted once the "Until" time is met. For example, if an exam becomes available at 2pm and closes at 4pm, and it has a time limit of 90 minutes, then a student who gets 100% additional time would still be cut off at 4pm without being able to use the full three-hour duration of their time. To accommodate this situation and assign a different "until" date for a particular student, use this guide from University of Pennsylvania. Again, this can be done regardless of whether Proctorio is enabled or not.

Exempting a particular student from Proctorio

You can allow a particular student to take the exam without Proctorio by going into the exam and clicking the "Moderate this Quiz" button to the right (above SpeedGrader). Then, uncheck the checkbox under the camera icon for each student that needs to be exempted, and scroll down to click the "Change Proctorio Access Settings" button. After that, a password will be displayed which typically should be shared with a test center proctor who can enter the password for the student to bypass Proctorio. If the password needs to be shared with a student, make sure it won’t be passed along to any other students (note: anyone who bypasses Proctorio won’t show up in Proctorio gradebook). The University of Colorado has put up a guide on Proctorio exemption here.

Interpreting the Proctorio Gradebook

The Proctorio gradebook gives high-level overview about proctored exams to provide information of what should be investigated further. Proctorio gradebook generates ratings of Suspicion Levels for each exam submission based on the behavior of students and the security settings individual instructors choose (and certain behaviors that they consider important), and this rating is generally determined by how various settings, behaviors and other factors are weighted.

Ratings are displayed in green, yellow, and red, with green indicating the lowest ratings, yellow for moderate ratings, and red for the highest ratings.

However, it is important to note that the ratings in Proctorio gradebook do not determine if academic dishonesty has occurred. The Suspicion Levels automatically generated by Proctorio Gradebook are useful as a reference, but instructors should look into the actual flags and recordings in the Proctorio gradebook timeline to interpret what those flags might mean or what behaviors might be taking place in the recordings before making academic dishonesty reporting decisions.

Proctorio is a fully automated system and a variety of factors during exams may impact the results from Proctorio gradebook. We find that healthy communication and understanding between faculty and students can help address most of the remote proctoring issues and promote student success.