Administrative Offices

Support and services for administrative offices come in many forms. In 2019 IT Services provided direct tier-one technology support for xx offices or about a quarter of all university-owned computers via Technology Support Services (TSS), continued the implementation of Banner 9, and replaced the MInE reporting tool.

  • General Ledger reporting replacement
  • Banner 9 disaster recovery environment built and tested in Amazon cloud (AWS)
  • Deployed backup authentication systems to the cloud for business continuity
  • Shared ticketing, asset, and workflow tool implemented and in use by campus IT departments, HR, and a variety of other organizations creating a single place for us all to work together
  • Advancement Campaign Analytics
  • Chrome River implementation
  • Banner upgrades (process change)
  • ProcessMaker workflow tool