Telephone Operator

Functional Title

Telephone Operator

Job Code

0034-CS165

Classification Series

Telephone Services

Band/Zone

E2

Department

Telecommunications

FLSA

Non exempt

Last Updated

September 2013

General Function

Operates switchboard and provides telephone system users with information and assistance

Characteristic Duties and Responsibilities—Essential Functions

  • Operates switchboard; answers calls; assists callers with campus telephone numbers and other information.
  • Assists users by dialing long distance numbers or connecting to long distance operator.
  • Sets up and places conference calls; assists in placing international calls.
  • Monitors operation of lines; contacts technicians when necessary.
  • Assists in the mailing of telephone bills.

Reporting Relationships

Direction Received: Reports to either Assistant Manager of Administration-Telecommunications or Program Assistant-Senior

Direction Given: Occasional monitoring and training of student employees

Minimum Requirements

Requires high school diploma or GED and six months office experience, or an equivalent combination of education and experience

Knowledge, Skills, Abilities, and Worker Characteristics

  • Ability to work will with public
  • Ability to handle rush situations or abusive callers professionally
  • Knowledge of computer and switchboard equipment

Working Conditions

Typical office environment. Must remain at a switchboard for long periods of time.


Please note: The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular positions. Employees may be requested to perform job-related tasks other than those specifically presented in this description. For jobs occupied by more than one employee, the identification of non-essential functions shall be determined from the individual’s position description.