Self-serve Knowledge brought to you by IT Services

by Elizabeth Jenike, IT Services

Did you know IT Services has a searchable database of technology information?

You do now! The Self-serve Knowledge Base (KB) is your one-stop shop for frequently asked tech questions. It is comprised of more than 1,100 searchable articles about quite a few tech-related subjects, and that number grows every day. We've got articles about how to join a LISTSERV, how to find your Banner ID, and how to install Microsoft Office on your Macbook or PC.

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The KB is organized with sections dedicated to the most common issues you will come across, including Banner, Canvas, Classroom Technology, and others. There is also a search function that you can use to find detailed answers.

Self-serve Knowledge Base is the first line of support that we offer to the University community. It's here to give you fast, easy, reliable solutions to your various technology issues - all the self-serve know-how you can use. No chat, no phone call, no email, no wait. You'll be feeling like an expert in no time.

And don't forget to take a look at the Top-5 Tech Qs: Move-in Edition article, which covers the things most people want to know when returning to campus.

In addition, the KB is available to students as well. If they have any tech-related questions, you can point them in our direction instead of having to troubleshoot their issues by yourself.

Help yourself to Knowledge!