January Workday Update

by Randy Hollowell, Workday Communications Lead

Wrap up of Customer Confirmation Sessions

The Customer Confirmation Sessions (CCS) are all finished up, and accolades for a job well done keep pouring in.

"Melissa {Wyatt} put in a lot of hard work and thoughtful preparation when it came to bringing Miami's talent and performance processes into Workday," noted Brittany Hammerschmidt, Avaap Talent Lead, and Dan McCuen, Avaap Talent Consultant. "She brought focus to important details to make this project successful to this point."

A group of Workday unit testers sit around a table in a Hoyt Hall conference roomA total of 23 sessions took place over two weeks. CCS was one of the last major tasks of the Architect and Configure phase of the implementation, with End-to-End Testing getting started on January 2.

These sessions provided the Miami functional team leads and sub-leads with the opportunity to provide a show-and-tell of a few of the high-impact Business Processes to key resources in their areas.

Participants were asked to submit feedback on the sessions which will be collected and reviewed by members of the Organizational Change Management team, and processes demonstrated during the sessions will be revised based on the feedback received. Miami’s implementation partner, Avaap has also been providing feedback along the way.

According to Avaap Time Tracking Lead Megan Welch, “Lauran {Franklin} did a great job preparing detailed content and presented with confidence. She demonstrated a deep understanding of Workday and communicated the benefits of the Time Tracking implementation to the rest of the team.”

“When Lisa {Riendeau} was presenting, she presented like a Workday consultant, with so much confidence and keeping a smile on her face all the time,” according to Avaap Payroll Team Lead Pramod Matiki.

Following a well-deserved Holiday break, the teams will be back at it on January 2 when End-to-End testing gets underway.

End-to-End Testing

As the calendar turned from 2023 to 2024, the Workday implementation project also turned a page. moving from the Architect and Configure phase to the Testing phase.

End-to-end testing officially kicked off on January 2. This is where entire processes are tested from start to finish to make sure that each business process is executed properly. If you think of it from the perspective of an employee lifecycle, it encompasses things like hiring an employee, conducting an annual review, paying an employee, implementing vacation time, etc. This needs to be done for unclassified staff, classified employees, faculty, student workers, etc.

Workday End to End Testing GroupRooms in Benton Hall have been used for the first couple of weeks of testing, and representatives from Miami's implementation partner, Avaap were here for most of the first week to lend support and guidance to those running through the various testing scenarios.

As was the case with the earlier Unit Testing, a welcoming atmosphere and vibe was created by Sarah Persinger, lead for the Organizational Change Management group, which included a variety of snacks including soup for one of the days.

The early results from testing have been significant. Already, nearly 50% of the total test scenarios have been started, with a 92% success rate.

End-to-end testing will continue through the first week of March.

Stay Informed

To learn more about the Workday implementation, visit the project website at There you will have the opportunity to sign up for future editions of the project update newsletters and schedule a Workday presentation for your group or department. If you have any questions about the project, please send an email to