by Elizabeth Jenike (Parsons), IT Services

One of the most important ways that IT Services provides help to the Miami community is—you guessed it—technology support. As the Spring 2022 semester approaches, it's a great idea to familiarize yourself with the ways you can get help with technology issues.

So, how do you get support? Let’s review.

Check the IT Help portal

From this page, you can view contact info for the support desk, search the Knowledge Base directly, find links to reset your password, and much more. There is even a section of helpful KB articles curated for different times of the school year.

Visit the site now at MiamiOH.edu/ITHelp.

Search the Knowledge Base!

With over 1,600 public articles on common Miami tech topics (like how to conduct Zoom meetings, where to find your Banner+ number, or how to use Webex in Canvas), chances are you’ll find the answers to your questions in the Knowledge Base.

Search the KB now at MiamiOH.edu/KnowIT.

Call IT Help at 513-529-7900

Calling the support desk is the easiest and quickest way to get the help you need. Advisors are trained to assist in whatever way you need—and get the appropriate people involved if they can’t resolve your issue right away.

Chat with IT Help

If you’re more of the typing type, we also have a live chat option. This connects you to a live support person ready to assist with your issues.

Go to MiamiOH.edu/ITChat now!

Check out the Current Service Status Dashboard

To view planned IT activities and the current status of major systems and services, please visit our dashboard at MiamiOH.edu/ITStatus.

Visit the Weekly Tech Update

Your what's what of IT news, the IT Services weekly newsletter dedicated to everything IT! News, fun, informational content—get your quick digest of tech content and then go about your day.

We’re here to assist you with your technology needs. If you need help, you need only reach out. Have a great start to your semester!