IT Services Provides a Full Collection of Technology Support Options

by Elizabeth Parsons, IT Services

IT Services provides systems, software, and support to Miami University. As we embark on a new school year, it’s a good idea to take a deep breath, quiet your nerves about the brand-new semester, and review who to call when you need technology support.

Let’s take a look!

two students wearing masks and sitting at a computer with the red Miami M logo

Check the IT Help portal

From this page, you can view contact info for the support desk, search the Knowledge Base directly, find links to reset your password, and much more. There is even a section of helpful KB articles curated for different times of the school year.

Visit the site now at

Search the Knowledge Base!

With over 1,600 public articles on common Miami tech topics (like how to install Microsoft Office on your personal devices, where to find your Banner+ number, or how to clear your browser cache), chances are you’ll find the answers to your questions in the Knowledge Base.

Search the KB now at

Call IT Help at 513-529-7900

Calling the support desk is the easiest and quickest way to get the help you need. Advisors are trained to assist in whatever way you need—and get the appropriate people involved if they can’t resolve your issue right away.

Chat with IT Help

If you’re more of the typing type, we also have a live chat option. This connects you to a live support person ready to assist with your issues.

Go to now!

students sitting at a desk with a computer with the red Miami M logo

Check out the Current Service Status Dashboard

To view planned IT activities and the current status of major systems and services, please visit our dashboard at

Visit the Weekly Tech Update

Your what's what of IT news, the IT Services weekly newsletter dedicated to everything IT! News, fun, informational content—get your quick digest of tech content and then go about your day.

We’re here to assist you with your technology needs. If you need help, you need only reach out. Have a great start to your semester!