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Technical Support

Canvas Resources and Support

Canvas is the learning management system (LMS) used to facilitate the delivery of courses at all Miami University campuses. Access all online and hybrid courses through Canvas. As a Miami student, you also have access to many digital resources to connect you with your courses.

How to Access Canvas

Students can access Canvas through:

Setting your Time Zone in Canvas

Course due dates by default are set to display in Eastern Time (EST/EDT). To avoid time zone confusion, set Canvas to display your local time zone. Displaying dates in your local time may help you stay up to date on assignments and due dates, especially if your course time zone differs significantly from where you reside. 

For more information about time zones and which time zone you are located in, please visit the Time and Date website.

Common Technology Questions

I tried to log into myMiami or Canvas, but I am required to use DUO two-factor authentication. How do I set it up for the first time?

To get started, visit MiamiOH.edu/DuoGuide to set up your DUO two-factor authentication for the first time. If you continue experiencing issues, contact Miami's IT Help via phone or live chat.

 

My phone is broken or lost, so I cannot log into MyMiami or Canvas because of the two-factor authentication.

Follow IT Help's instructions for reactivating DUO on your mobile device. You may also be able to obtain a temporary DUO bypass code by following the instructions in this article.

 

Where can I find and access my online courses?

To find and access your online courses, log into myMiami with your Miami credentials and click the "Canvas" icon to the left. You can also visit MiamiOH.edu/canvas.

 

I am trying to log into myMiami for the first time. What is my Unique ID and password?

Follow IT Help's guide for troubleshooting login issues when logging into Miami for the first time.

 

I have registered for an online course, but I cannot find it on Canvas.

If the course doesn't appear on your Canvas dashboard, click the "Courses" tab on the left navigation and click the "All Courses" link. If the course still doesn't appear, please reach out to your instructor to make sure the course is published.

Technology Requirements

Laptop Recommendations

IT Services-specific and minimum recommendations and guidelines from the various academic divisions and departments.

Learn More

Internet and Browser Requirements

A high-speed connection will help you be successful in your online courses, but a reliable internet connection of 512 kbps minimum is acceptable. If you can access a wired connection, it's best to use that for quizzes, exams, media recordings, and large file submissions.

To download a web browser or update your browser to the most recent version, try one of these options:

Use the most recent version of your preferred browser that supports JavaScript and cookies. Have at least two browsers installed in case one browser is unavailable. Update the browsers regularly. 

Proctorio

Remote Proctoring with Proctorio  

Proctorio is a proctoring software required for certain exams in Canvas. It ensures academic integrity by monitoring the test environment.
Get Started With Proctorio

Zoom

Zoom is the main virtual meeting application used at Miami University. While most online programs are asynchronous, Zoom may be used for faculty office hours or group collaboration.

Get Started With Zoom

Technology Best Practices

To ensure a positive online experience and avoid unnecessary stress throughout the course, it is important to have and use a technology plan for success in the online learning environment.

  • Review the Canvas guide for browser and computer system requirements.
  • Locate a microphone and webcam if needed for your course.
  • Use an updated computer/laptop with high-speed internet access. 
  • ​Identify a second computer to be used in case your primary computer has a functionality issue such as software, hardware, Internet access, etc. Local libraries are a great resource for free computer and internet access.
  • Contact the Technology Services Department if you have technical questions or need assistance.
  • Install and maintain an antivirus software application and regular computer updates to protect the functionality of your workstation.
  • Confirm technical and software requirements for all courses at the beginning of the term, well before they are needed for coursework.
  • Make sure to give yourself adequate time to complete assignments and tests.  It is important when working with time-sensitive online activities to set aside extra time to allow for upload, download, or submission prior to assignment deadlines.
  • Set a location where you store your coursework, as well as a secondary backup location (ie, flash drive, Google Drive, etc).  Remember to save your digital work frequently.