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Landlord Relations

This information does not constitute legal advice.

The relationship between renter and the landlord does not have to be tense and wrought with difficulty. Each needs the other to survive. Partners do better than enemies. Attitude and approach are keys to success. Humans have a tendency to respond to people in the same way they are being treated. Rudeness gets one very little in the long run.

Tip 1: Politeness and respect go a long way in building a positive relationship. It is hard to respond nicely or positively to a demanding person.

  • Be sure you know the name of the owner as well as the agent (if there is one).
  • How would they like to be addressed? Mr., Ms., Mrs., by first name?
  • Don't be presumptuous and use a first name if you haven't been asked to do so.

Tip 2: Know how the communication system works. They all differ.

  • Who should you call for repairs, problems, and concerns?
  • In an emergency?
  • In a non-emergency?
  • Who will be responsible for responding to your concern?
  • How long should you expect a response to take?
  • Does anything ever need to be in writing?

Tip 3: Keep a telephone/visit log that records EVERY concern/complaint to the landlord/agent. The log should include the following information:

  • Date of call
  • Time of day of call
  • Which roommate called—It can be useful for the same person to call about the same problem. (When different people call, the stories get confused.)
  • Name of the person you talked to
  • Exactly what was reported in the call
  • The response to your question about when the problem will be addressed

Tip 4: Know what type of repair you need done.

  • Is it dangerous?
  • Is it costing you or the landlord money?
  • Is it cosmetic?
  • Would it just be nice?
  • If you can identify the kind of problem it is, that will assist the landlord in determining how soon it NEEDS to be handled. Everyone thinks their problem is most important.

Tip 5: Report things that are wrong as quickly as possible.

  • Don't wait until the problem has existed for several days/weeks. Something little is a lot easier to fix than something that has grown bigger than it needed to be.

Tip 6: Patience is a virtue.

  • Remember you are not the ONLY customer.
  • Be reasonable in what you expect about how soon the problem can be corrected.
  • If you are not satisfied with how it is being handled, call again.
  • ATTITUDE always matters - no matter how many times you call.

Tip 7: Carry out your end of the bargain. Know the specifics of the lease and any house rules.

  • Respect the property.
  • Take good care of the residence and grounds.
  • Keep music and noise at a reasonable level for others in the area.
  • Follow the rules. There is no reason to think you are an exception.
  • Make ALL payments on time.
West Chester
  • Luxembourg

    John E. Dolibois European Center, Luxembourg

    One of Miami's oldest continuous study abroad programs, the Miami University John E. Dolibois Center (MUDEC) in Luxembourg offers students the opportunity to enroll in Miami classes taught by European-based and Ohio-based Miami faculty. Students enjoy a unique combination of first-class academics, engagement in the local community, and various faculty-guided and independent travel opportunities.

    Château de Differdange
    1, Impasse du Château
    L-4524 Differdange
    Grand Duchy of Luxembourg

    217-222 MacMillan Hall
    531 E. Spring Street
    Oxford, Ohio 45056, USA


    Main Operator: 011-352-582222-1
    Oxford-based Coordinator: 513-529-5050
    Emergency info:

  • West Chester
    West Chester

    Voice of America Learning Center

    Located midway between Cincinnati and Dayton along I-75, the Voice of America Learning Center (VOALC) offers undergraduate and graduate courses and programs drawn from Miami's Regional and Oxford campuses. Home to Miami's MBA program, the Learning Center provides ready access to graduate programs for area educators and courses leading to the BIS degree for undergraduates.

    7847 VOA Park Dr.
    (Corner of VOA Park Dr. and Cox Rd.)
    West Chester, OH 45069

    Main Operator: 513-895-8862
    (From Middletown) 513-217-8862
    Emergency info:

  • Middletown

    Middletown Regional Campus

    Nestled on 141 acres near I-75, Miami University Middletown offers bachelor's degrees, associate degrees, and beginning coursework for most four-year degrees. Nearby Greentree Health Science Academy immerses Miami's nursing and health information technology students in the health care experience while taking classes.

     4200 N. University Blvd.
    Middletown, OH 45042

    Main Operator: 513-727-3200
    (Toll-free) 1-86-MIAMI-MID
    Office of Admission: 513-727-3216
    Campus Status Line: 513-727-3477
    Emergency info:

  • Hamilton

    Hamilton Regional Campus

    A compact, friendly, commuter campus, Miami Hamilton offers bachelor's degrees, associate degrees, and beginning coursework for most four-year degrees. Small class sizes, on-site child care, and flexible scheduling make Miami Hamilton attractive to students at all stages of life and career.

    1601 University Blvd.
    Hamilton, OH 45011

    Main Operator: 513-785-3000
    Office of Admission: 513-785-3111
    Campus Status Line: 513-785-3077
    Emergency info:

  • Oxford

    Miami University, Oxford Ohio

    Nationally recognized as one of the most outstanding undergraduate institutions, Miami University is a public university located in Oxford, Ohio. With a student body of 16,000, Miami effectively combines a wide range of strong academic programs with faculty who love to teach and the personal attention ordinarily found only at much smaller institutions.

    501 E. High St.
    Oxford, OH 45056

    Main Operator: 513-529-1809
    Office of Admission: 513-529-2531
    Vine Hotline: 513-529-6400
    Emergency info: