Skip to Main Content

Getting Started with Zoom

Most of Miami University's fully online programs are asynchronous (no scheduled meeting times), but your instructor may offer office hours via Zoom. Miami students in face-to-face, hybrid, or online synchronous classes may be expected to use Zoom. It's also available to all faculty and staff.

Download the Zoom app on your computer.

Please make sure you have Zoom's desktop app downloaded and installed on your computer; it's available at To set up your account, you'll need to select "Sign In with SSO," then enter "miamioh" into the textbox for our company domain.

Download the Zoom app

Have a backup option ready.

Download the Zoom app for your mobile device, and plan to join meetings through it if you experience issues joining a meeting from your computer. Zoom mobile apps are available through the App Store or Google Play.

Test your internet connection.

Make sure you have a fast enough internet connection in any places where you'll be sitting during class meetings; it'll need to be at least 800kbps/1.0Mbps (upload/download speeds) to connect to Zoom. You can test your internet speed at

If you can't connect or you become disconnected at any point during a Zoom meeting, you can check for internet outages and/or Zoom's status page to find out if it's having issues.

Practice Using Zoom Features

Familiarize yourself with some Zoom features you might use during class meetings. You'll find them in the (A) Participants and (B) Chat panels, which you can open by clicking their icons at the bottom of the Zoom meeting window.


You type in questions or post responses in the Chat panel. (Learn more about in-meeting chat in Zoom's Help Center.)

Raise your hand

To indicate you have a question, click the Raise Hand button located at the bottom of the Participants panel. Note that once you raise your hand, a "hand" icon will appear next to your name in the Participants panel, and it'll remain in place until you or your instructor clicks the option to lower it.

Non-verbal feedback

In addition to raising your hand, you'll see other buttons in the Participants panel to respond yes/no or thumbs up/down and provide other feedback. (Learn more about non-verbal feedback in Zoom's Help Center.)

Troubleshooting Zoom

Are you trying to log into Zoom with the right information?


Your Zoom login is tied to single sign-on (SSO) through your Miami University credentials, so always be sure to select the "Sign In with SSO" option when you're logging in to the Zoom app rather than "Sign In with Google."

Also, when you're prompted to enter Miami's company domain, omit ".edu". Zoom is asking for our Zoom web portal's URL (, not your email address. 

Are you logging into Zoom through the desktop app rather than your browser? 

When you click a link to join a Zoom meeting, a new tab will open, and the desktop app should launch. (It's called "Zoom Client for Meetings.") Although you'll see a message in that tab that says, "If you cannot download or run the application, join from your browser," you should not click this link. Instead, make sure that you have the desktop app downloaded, installed and that it launches for your meeting. 

If you experience issues downloading, installing, or running Zoom's desktop app on your own computer or a university-owned computer, contact IT Services.

Are you logged into your Miami account in the Zoom desktop app?

If you have more than one Zoom account, the desktop app may have you logged into your non-Miami one. Here's how you can check to figure out if this is happening—but note that you need to follow these steps before joining your Zoom meeting.

  1. Click the Zoom program icon on your computer to launch the app. On a Mac, it's in your dock or Launchpad; on a Windows computer, it's on your desktop or in your Program files. If you're currently logged in to Zoom, you'll see a dashboard with your upcoming meetings. (If you aren't logged in, skip to Step 3.)
  2. Check your login by clicking your profile icon in the top-right corner of the window. A drop-down menu will open, and near its top, the email address for the account you're logged into the app with will appear below your name:
    • If it isn't your email address, click the Sign Out option at the bottom of this menu. (Head to Step 3).
    • If it is your email address, your Zoom app login isn't an issue.
  3. Click the Sign In with SSO button in the Zoom app's "Sign In" window. A text box will appear for entering our company domain.
  4. Type "miamioh" into the text box, i.e., before "".
  5. Click the Continue button. A tab in your browser will open, displaying a Miami login page.
  6. Log in with your Miami credentials (and have your phone handy in case you need to authenticate with Duo). You'll now be logged into the correct account on your Zoom desktop app.

Are you using a personal email in Canvas?

Zoom will only recognize your "official" email address, so you'll need to make sure it's your active one in Canvas. Here's how you can change it:

  1. Log in to Canvas.
  2. Click the Account icon at the top-left side of the page. A menu will pop out.
  3. Click the Settings link. The page will display your account settings in Canvas, and your email address will appear on the right side of the page (or near its bottom if you have a smaller screen).
  4. Click the star icon to the right of your official Miami email address, which will appear when you hover over it. This will remove the star next to your personal email. The starred email indicates the one that's active in your Canvas account.