Certificates/Microcredentials

Customer Service Certificate

The customer service certificate provides fundamental skills in customer service, personal interactions and computer applications for customer service representatives. 

For information, contact the Department of Commerce at 7847 VOA Park Drive, VOALC, 513-785-7706.

Courses

CMR 105 Introduction to Marketing (3)
CMR 181 Computers and Business (3)
CMR 261 Customer Service & Satisfaction (3)
CMR 282 Computer-Based Business Analysis (3)
CMR 301 Personal Organizational Skills (3)

Total Credit Hours = 15

Financial Aid Eligibility: Students should contact the One Stop to determine Financial Aid assistance regarding this certificate program.

Microcredentials

Here is a list of the approved CMR related Microcredentials:

  • Customer Service
  • Marketing, Planning & Analysis
  • Preparing Emerging Managers
  • Sales & Customer Satisfaction
  • Product Sales & Promotion
  • Organizational Financial Analysis
  • Organizational Leadership

Learn more about these microcredentials