Tech Optimization

Our learning space environment continues to explode. This boom adds an urgency to the need to develop a comprehensive institutional model to support this landscape in a seamless, consistent, and reliable manner whether the support is provided by central IT staff or the technology experts housed within the academic divisions.

A team has been formed and has begun developing a project charter, stakeholder analysis, and a project plan that will help build this comprehensive support model for all learning spaces across the Oxford campus.

6/16/2017  Update

Recently the team has:

  • Reviewed drafts of the first set of related deliverables (service expectations, the list of potential learning spaces to be supported by TSS, standards for those spaces, and the work process to enable them) which are now available for a broader audience for review and comment
  • Updated the list of credit-bearing learning spaces for Fall 2017 to serve as the basis for technology-enabled credit-bearing learning spaces
  • Finalized the data model for technology-enabled learning spaces to use to collect critical support information and aggregate into a single source of truth
  • Boyd Hall was used as a prototype for detailed room inspections of credit-bearing learning spaces

5/1/2017  Update

Reviewed the classroom support process with a focus on how to allocate resources for first response. Talking through several potential approaches.

The Support Analyst I position has been posted to HireTouch.

4/24/2017  Update

The Tech Optimization group had another busy week and accomplished a range of tasks.

  • Communicated to the deans and broader technology community about this project
  • Drafted process/service performance targets for the classroom experience for circulation and comment
  • Conducted refresher training with Technology Support Services staff about change management when updating/modifying classroom technology
  • Drafted a differential document identifying which classrooms meet the defined standards conducted by John Moore for discussion and review by project team
  • Technology Support Services staff assigned job titles in the new job family by OEEO/HR/Budget office
  • Search for Sr. Technology Support Analyst concluded with no hiring recommendation at this time