The aging services sector must foster and embrace change, evolving to meet the demands of our modern world, lest it go the way of companies like Kodak and Blockbuster-neither of which anticipated or adapted to changes in the marketplace. But when organizations change, it must be with the right strategy. If the aging services sector evolves in the wrong way, generations will feel the impact. It must ask the right questions, be clear about where it needs to go and what the issues are, innovate, and lead.

Generations, 38 (2), 6-8.

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