Employee Assistance Program (EAP)

You can contact the IMPACT EAP 24 hours per day, seven days per week by calling the toll-free confidential helpline at 800-227-6007, and giving your name is optional, not required. Regardless of when you call (day or night), you will speak with a mental health professional who can provide you with support and guidance to navigate your present situation.

Authorizations for counseling and other resource referrals are coordinated by our Triage Counselors during normal business hours (Monday through Friday). They will identify a network provider that is suited to meet your needs, answer any questions you may have about the counseling process, and follow up to make sure your needs have been met and you do not need any further assistance.

We will make every effort to select an EAP provider that also participates in your health care plan. If the EAP counselor determines more extensive counseling is needed, you will be able to continue with treatment beyond the 5 EAP sessions using your health care plan. You may have a deductible and/or co-pay at this time but would not need to change providers unless you so choose (refer to your healthcare plan for an explanation of covered services).

• Mobile friendly access – connect anywhere using your smartphone, tablet or other mobile device, with an individual login option to store your favorite content
• Thousands of articles, tip sheets and other resources - addressing family and care-giving, health and wellness, emotional well-being, building resilience to stress, personal and professional skill development, legal matters, financial calculators, daily living, and many other topics
• Interactive self-search locators for child/elder care, adoption, education, pet sitting, volunteer opportunities, and more
• Editable legal documents, including wills, bills of sale, demands and releases, property agreements, advanced directives by state, and others
• Interactive e-learning sessions, health assessments, educational resources, and numerous financial and health-related calculators and tools

Your IMPACT EAP is committed to providing services that are accessible to all individual needs. The website is ADA friendly and individuals may contact the IMPACT 24/7 helpline using the local relay service by dialing 711. IMPACT also offers clinical providers that communicate through ASL (American Sign Language) when face-to-face counseling services are needed.

The IMPACT EAP Website follows the federal web accessibility standards noted in Section 508 Subpart B Electronic and Information Technology. In addition, the majority of the site also meets the W3C WAI's Web Content Accessibility Guidelines 2.0, Level AA.