TLC Policies

Students being tutored in a group setting around a round table in the Tutoring and Learning Center.
 A student being tutored one on one while looking at a periodic table.
 A student being tutored while working on his laptop.

COVID19 UPDATE: During the Pandemic, the TLC policies are less strict as we understand the trials that everyone is going through. Please try to be on time for your remote tutoring appointment. If you need to cancel, let us know as soon as you can.

We are here to help.

The TLC staff is committed to assist all students who seek out our services.  However, in order to maximize the use of these services, we request that all students closely adhere to the following appointment policies (PLEASE READ CAREFULLY):

Late Policy: 

  • Students are expected to arrive on time to their scheduled tutoring or mentoring appointments.
  • If a student is more than fifteen (15) minutes late, the tutor is not obligated to wait any longer.

Canceling and Rescheduling:

  • If a student must cancel or reschedule an appointment, he/she must email or call the appropriate office within TWO (2) hours of the designated appointment start time.
    • Hamilton TLC: email, or call 513-785-3139
    • Middletown TLC: email, or call 513-727-3440
  • Failure to follow the above guidelines could result in loss of tutoring privileges.

Student No Call/No Show:

  • Students who completely miss a scheduled appointment, and don’t call in a timely manner to give notice, will receive a reminder email the first time from the staff, advising them of important TLC policies.  However, after the first no call/no show:
    • Second no call/no show: Meet with TLC assistant director to discuss possible obstacles/challenges the student may be facing.
    • Third no call/no show: Loss of in-person and Google Hangouts tutoring privileges.  

Please also understand …

The tutoring and mentoring we provide at the TLC can provide valuable support to students in their academic journey, and we are excited to be a part of that journey.  However, before making an appointment with our center, we ask that students come prepared for all appointments.  This could mean that it is necessary for you to bring any or all of the following:

  • Important assignment information (writing prompt, handouts, etc.)
  • Rough drafts
  • Textbooks (if necessary) or other important materials (laptop,calculator, etc.)
  • Your class syllabus
  • An open mind—to suggestions, to new information or new processes, etc.
  • Plus, an expectation that the tutor won’t “know everything,” and that participation in the tutoring or mentoring session is critical to every student’s growth and development.

We look forward to working with you!