Assistance Process

Request Assistance

Thank you for your interest in connecting with ReFUEL’s resources -- no matter what your needs are, we are here to help! Click on the link above to fill out our intake form and tell us how we can help you meet your needs and succeed here at Miami! Here’s what you can expect from the assistance process:

  • Once you fill out the form, you should be contacted within 24 hours by one of the ReFUEL members to let you know that we’re working on your request for assistance. If you asked to schedule an appointment to talk about your needs in depth, we will follow up with you to set up a meeting.
  • In most cases, we will have a list of resources specific to your needs within a few days. Sometimes, we need a little more time but we will let you know and get you any resources you urgently need as soon as possible.
  • Once we have compiled a list of campus and community resources for your circumstances, we will send it to you by the email you provided when filling out the intake form.
  • After about a week, you will receive a follow up email, asking about your experience with ReFUEL and asking if there are still needs that need to be met. There is an optional survey for you to complete but we highly recommend that you take it -- it helps us know that your needs are met and that you’re on track to succeed and it also helps us when we assist other students.

Some important things to keep in mind when filling out the form:

  • Your privacy is important! None of your personal information will be shared outside of ReFUEL’s student resource center team with the exception of referring you to on-campus resources. We do report non-identifying information about student needs in general to the university, relevant university offices and departments, and to Ohio Campus Compact but none of that information can be traced back to you.
  • None of the information you disclose will negatively impact your ability to receive assistance from ReFUEL and our campus/community partners.
  • The demographic and student needs information that you provide not only helps us identify resources specific to your situation but also helps us to assist students in similar situations. However, if you do not feel comfortable sharing some of the information, you don’t have to. We totally understand!
  • If you have any questions, please feel free to reach out to us at