Policies

Box Office Fees

There are no additional fees for walk up ticket purchases at the Miami University Box Office in the Shriver Center or at performance venue Box Offices.

The Box Office charges a $3.00 per-order service charge on all phone, mail, and fax orders. Family (Parents) Weekend orders have a $5.00 service charge.

Will Call

All online, phone, fax, and mail orders received less than 7 days prior to a performance will be held for pickup at Will Call, which opens at the performance venue Box Office one hour prior to curtain time.

What is Will Call?
Will Call is the place in each venue where you pick up tickets that have been ordered and paid for in advance.

Ticket Exchanges

Tickets may be exchanged, subject to availability, up to closing time at the Miami University Box Office in the Shriver Center on the business day closest to the performance (Day-of for weekday shows, Friday for weekend shows).

  • Ticket exchange requests at performance venue Box Offices will be handled at the management’s discretion.
  • Tickets may not be exchanged from a performance which has already taken place and may not be permitted by certain programming organizations.
  • Tickets may be exchanged at face value for a performance of equal or lesser value; a difference in ticket price will not be refunded. The difference in the face value of an exchanged ticket to one of higher value must be paid.

Reissuing of Tickets

Lost/misplaced tickets may be reissued. Contact the Box Office at 513-529-3200 to have duplicate tickets waiting for you at Will Call. Duplicate tickets cannot be mailed.

Refunds

Due to the nature of performing arts, changes may occur in artists, programs, and performance times. Ticket sales are final, with the exception of event cancellation.

Accessibility

All Miami University performance venues have handicap accessible seating. Please contact the Box Office at 513-529-3200 if you need to request accessible seating due to mobility, visual, or hearing impairments. Accessible seating may not be ordered online. Assistive listening devices and sign language interpretation may be requested through the Miami University Office of Disability Resources at 513-529-1541, with a minimum of 48 hours notice.

Children

Children of all ages are welcome to attend performances at Miami University. The majority of programming organizations require that an attending child have their own ticket, regardless of age. Parents/accompanying adults are asked to be mindful of others in attendance when bringing a child, and please remove the child from the auditorium/theatre should they be unable to sit through a performance without disturbing others. Certain performance content may require parental discretion. The Box Office will attempt to make this known in such cases, but please ask should you have any questions.

Photos and Recording Devices

Not permitted in performance venues unless explicitly allowed by the programming organization/artist. Requests should be submitted at least 48 hours in advance to allow opportunity to communicate with artist management and programming organization.

Latecomers

Patrons who arrive late will be seated at the discretion of the House Manager. Latecomers may be asked to wait in the lobby until a predetermined time in the program, when they will be seated by ushers, and could possibly not be seated in their assigned seats until intermission.