Changing Minds: An Introduction to Person-Centered Care
Who is this video for?
Our video is for a variety of audiences. Potential viewers include:
- Direct care workers in training
- All staff in organizations beginning to adopt person-centered practices
- New employees in person-centered organizations
- Families of consumers served by person-centered organizations
- Board members of person-centered organizations
- All staff in person-centered organizations needing a “refresher” on PCC philosophy and practice
How to use this video
The video can be viewed in its entirety, or viewed in three separate segments to stimulate discussion and presentation of other materials and information. Groups or individuals can answer the questions posed in the training guide.
Changing Minds: An Introduction to Person-Centered Care
We've provided links below to various topical segments of the video. Each link will take you to YouTube and begin the video where each topic is covered. Following the introduction, the body of the video is divided into three segments:
Why do PCC?
- A basic valuing of life at all stages (4:55)
- The role of the direct-care worker: meaningful work (5:07)
- Purposeful work benefits all (5:45)
- More complete understanding of whole person means better quality of care (6:37)
- Family metaphor (7:11)
- A valuable tool for “quality of life”—a somewhat elusive mandate (8:49)
- Business-related benefits such as strong census/financials follow (8:54)
- Linked to positive outcomes (9:17)
Where do we begin?
- Take the time, make getting to know elder your first priority (10:08)
- Common “problems” are person-centered care opportunities: the shower example (11:05)
- Blending departments or cross-training (12:09)
- Time of day example (12:50)
- Don’t view as a program or more work, it’s a different way to work (13:35)
- Listen carefully to the elder (14:14)
- Empower and give voice to direct-care workers (14:56)
- Approach elders in an individualized way (16:41)
- Leaders/managers know (and show they know) both staff and elders (16:54)
- Prioritize tasks based upon elders’ wishes (17:15)
- Avoid sole focus on change to environment/amenities, instead change your mind (18:27)
- At the end of the day, elders are here to live, so make it the best possible life (18:56)
Discussion Questions
The video can be viewed in its entirety, or viewed in three separate segments to stimulate discussion and presentation of other materials and information. Groups or individuals can answer the questions posed below.
What do you consider to be the essence of person centered care? Why?
What obstacles or constraints exist that make giving person-centered care difficult?
How would you recommend tackling those obstacles or constraints?
What choices have you made today that you would not have gotten to make in a traditional long-term care setting?
What are the rewards of providing person-centered care for residents/consumers? For staff? For the entire organization?
How does person-centered care impact the daily work of staff?
How can leaders/managers provide person-centered care?
What has happened recently in our organization that is reflective of person-centered care?
Are there ways to build upon this? What ideas do you have?
What problems occur that might be handled differently if you became really creative in seeking a person-centered care solution?
If you had to receive long-term care from your organization, what would be the most important aspects of the care you received?
How do you think you would measure the quality of your life?
Are there things you would like to see changed? How? Why?