In 2009, Miami University adopted MU-Lean as a business strategy which is a systematic method for eliminating waste within processes. As our strategy matured, Miami University continuously found innovative ways to deliver services efficiently, while maintaining the high-quality services expected. Continuous improvement, with Lean as one of its tools, draws on our collective talent and knowledge to maximize the services we provide and minimize waste and inefficiency, ensuring every action we take adds value to our students.
Continuous Improvement methodologies are designed to empower employees to actively participate in capturing and developing ideas and transforming that vision into a positive change for the customer.
Continuous improvement focuses on optimizing human activities to maximize customer value while minimizing waste. This approach fosters sustainable growth by aligning customer and employee satisfaction. It emphasizes innovation and profitability while minimizing unnecessary costs for all stakeholders, including customers, suppliers, and the environment.
The core principle is that by empowering every employee to identify and eliminate waste within their own work and collaborate effectively to improve processes, Miami University can enhance value delivery, reduce expenses, and simultaneously develop employee confidence, competence, and teamwork skills.
The most important principles for success and sustainment
Continuous improvement involves each one of us at Miami University. We welcome and encourage your submission of continuous improvement ideas through the "I Have a Lean Idea" program.
View a comprehensive guide to the principles and concepts that underpin the university's commitment to operational excellence. This curated collection of terms provides a common language for staff, faculty, and stakeholders engaged in continuous improvement practices, fostering clear communication and shared understanding.
