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Employee Assistance Program (EAP)

The Employee Assistance Program (EAP) is a valuable resource that can help address issues, personal or work related, that may affect your mental and emotional wellbeing. EAP services are available to part-time and full-time faculty and staff, spouse/partner, all household members, dependents in and away from home, and parents/parents-in-law.

Employee Assistance Programs

The EAP works in partnership with IMPACT Solutions, to provide up to five visits per occurance that are free and confidential to all members of your immediate household.

The program includes:

  • Unlimited phone consultation with licensed health professionals
  • Face-to-face counseling sessions 
  • An expansive collection of resources available online:

Mental Health: Family conflict, couples/relationships, substance abuse, work/life balance, stress, depression/anxiety, grief and parenting

Life Coaching: Life transitions, communication skills, stress and time management, work/life balance, managing multiple projects, goal setting/action steps, improving relationships, living a more purposeful life

Work/life Resources: Childcare, eldercare, housing, transportation, adoption, education, pet care, household errands

Legal/Financial Assistance: Divorce/custody, bankrupcy, criminal, estate planning/wills, homebuying, real estate, foreclosure prevention, personal injury/malpractice, major life event planning, retirement planning

Medical Advocacy: Insurance navigation, doctor referrals, health care transportation, discharge planning, care transition, durable medical equipment, geriatric care, medical appointment preparation

And more...

Access IMPACT Solutions Resources

Frequently Asked Questions

How do I get started?

Just call the IMPACT number for live CONFIDENTIAL immediate assistance: 800-227-6007. Regardless of when you call (day or night), you will speak with a mental health professional who can provide you with support and guidance to navigate your present situation. For additional information and to preview a short orientation video, log on to the web at
  • Click on the green MY LIFE EXPERT LOGIN button 
  • Click SIGN UP to create your new account
  • Enter Miamioh as the Company Code. 

What happens when I call the EAP for assistance?

You can contact the IMPACT EAP 24 hours per day, seven days per week by calling the toll-free confidential helpline at 800-227-6007, and giving your name is optional, not required. Regardless of when you call (day or night), you will speak with a mental health professional who can provide you with support and guidance to navigate your present situation.

Authorizations for counseling and other resource referrals are coordinated by our Triage Counselors during normal business hours (Monday through Friday). They will identify a network provider that is suited to meet your needs, answer any questions you may have about the counseling process, and follow up to make sure your needs have been met and you do not need any further assistance.

What happens if I need more than the 5 complimentary visits?

We will make every effort to select an EAP provider that also participates in your health care plan. If the EAP counselor determines more extensive counseling is needed, you will be able to continue with treatment beyond the 5 EAP sessions using your health care plan. You may have a deductible and/or co-pay at this time but would not need to change providers unless you so choose (refer to your healthcare plan for an explanation of covered services).

What resources are available from IMPACT Solutions EAP on the web?

  • Mobile friendly access – connect anywhere using your smartphone, tablet or other mobile device, with an individual login option to store your favorite content
  • Thousands of articles, tip sheets and other resources - addressing family and care-giving, health and wellness, emotional well-being, building resilience to stress, personal and professional skill development, legal matters, financial calculators, daily living, and many other topics
  • Interactive self-search locators for child/elder care, adoption, education, pet sitting, volunteer opportunities, and more
  • Editable legal documents, including wills, bills of sale, demands and releases, property agreements, advanced directives by state, and others
  • Interactive e-learning sessions, health assessments, educational resources, and numerous financial and health-related calculators and tools

How do I log into my IMPACT EAP website?

  1. Go to
  2. Click the green MY LIFE EXPERT LOGIN.
  3. If you haven't yet created an account, click on the green SIGN UP button to do so.
  4. If you have an account, enter your username and password and log in.

Is IMPACT Solutions ADA accessible?

Your IMPACT EAP is committed to providing services that are accessible to all individual needs. The website is ADA friendly and individuals may contact the IMPACT 24/7 helpline using the local relay service by dialing 711. IMPACT also offers clinical providers that communicate through ASL (American Sign Language) when face-to-face counseling services are needed.

The IMPACT EAP Website follows the federal web accessibility standards noted in Section 508 Subpart B Electronic and Information Technology. In addition, the majority of the site also meets the W3C WAI's Web Content Accessibility Guidelines 2.0, Level AA.

Impact Solutions

Live, Immediate Assistance!

Call 800-227-6007 or visit Impact Solutions, using the company name, Miamioh.

EAP Member Orientation Video

Member Portal Introduction Video

View Recorded Webinars

Employee Emotional Wellness (Staff)

Employee Emotional Wellness (Faculty)

Our Mission

Working alongside the various departments and units within Miami University, we strive to recruit, cultivate, acknowledge, and involve a diverse pool of talent to fulfill their goals and the overarching goals of the institution.