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Questions about Charges

What do I do if I think there are incorrect charges on my account?

It is possible that the transaction date on your bill may not coincide with the actual day the charge was incurred. For more information please contact the office/department that is responsible for creating the charge:

Housing and Meal Charges: Campus Services; Fill out the Campus Services contact form or call 513-529-5000.

Health Insurance: Student Health Services; or 513-529-3000

Library Fines: Library Circulation Desk; 513-529-2433

Parking Fines: Parking Services; or 513-529-2224

Sorority Recruitment Charges: Cliff Alexander Office of Fraternity and Sorority Life; or 513-529-1462

Telephone Charges: Telecommunications; or 513-529-3511

For all other charges, contact One Stop at or 513-529-0001.

Financial Appeal Request

In cases where an extenuating circumstance is involved, a student can appeal for a refund for one or all classes. If you believe you have extenuating circumstances warranting a refund, click the below button to submit a financial appeal.

Contact the One Stop

The One Stop assists Miami students and authorized family members with billing and payment, financial aid, registration, and student records.