Frequently Asked Questions

Dining Fun Facts: In the first week of fall semester 66,084 swipes were served in the 4 dining commons buffets  The busiest hours in the buffet locations are 11am and 6pm Tip: Use a swipe between 3pm - 5pm for a quick afternoon snack while the buffets are less busy!  Maplestreet Commons alone swiped in 8 guests per minute between 6p - 7p. Serving approximately 500 people per hour.  Dining Fun Facts: In the first week of fall semester 66,084 swipes were served in the 4 dining commons buffets  The busiest hours in the buffet locations are 11am and 6pm Tip: Use a swipe between 3pm - 5pm for a quick afternoon snack while the buffets are less busy!  Maplestreet Commons alone swiped in 8 guests per minute between 6p - 7p. Serving approximately 500 people per hour.

Where are all of the locations my student can use swipes? What locations can they use declining dollars?

Declining dollars can be used for any food and beverage purchase on campus. This includes all dining locations and markets. Swipes can be used at all of the following locations:

  • Martin Dining Commons
  • Maplestreet Dining Commons
  • Western Dining Commons
  • Garden Commons
  • Market Street at MacCracken (Meals to Go Items Only)
  • Emporium Market (Meals to Go Items Only)
  • Scoreboard Market (Meals to Go Items Only)
  • King Cafe (Meals to Go Items Only)
  • Greystone Market (Meals to Go Items Only)

The website says the location is open, but the GET mobile ordering app says the location is closed. Why can't my student order if the location if open?

During peak hours, mobile ordering might not be available at all locations. The Food & Beverage team is working to serve in person customers and have throttled the mobile orders they are able to take on at that time. We encourage customers to check back on the app later, or visit the location in person.

My student is finding it hard to make it to a dining hall between classes, but needs to use their swipes. What are their options?

Students can stop in any market on campus for grab-and-go options in the Meals to Go program. This program offers breakfast, lunch and dinner options in which students can get an entree, piece of whole fruit and a bottle of water for a buffet meal swipe. All Meals to Go options are designated with a bright green sticker. Our popular options include Buffalo Chicken Sandwiches, Turkey & Swiss on Gluten-Free roll, and a Caesar Salad.

The dining hall closest to my student doesn’t open until 9AM, but they have an 8AM class. Where can they eat an early breakfast?

Martin Dining Commons and Maplestreet Commons both open at 7:30AM for breakfast at a buffet location and are no more than a ten minute walk from residence halls. Other available a la carte options include Starbucks, Pulley Diner, Cafe Lux, Toasted Bagel, and Dividends. The a la carte locations accept declining dollars and credit cards.

My student ran out of swipes, but still wants to eat at a dining commons. What are their options?

Students can still enter the dining commons using declining dollars or credit cards.

Why are lines so long at some of the locations?

As is common with the start of every semester, it takes a couple of weeks for the student dining habits and academic schedules to settle into a pattern. As these patterns develop the dining locations adjust to the demand. Please know that the lines do move along quickly as we scan in 10 guests per minute during our peak hours serving approximately 500 guests per hour.

I’m hearing that there’s only pizza and pasta available. How can we see what options are available in the dining commons locations?

You and your student can check our NetNutrition portal for a full menu before you go, see options available at each station, and plan your plate. The Food & Beverage team is working hard to refill service lines as quickly as possible, but students may need to wait a minute or two on some menu items (You’d think a vacuum came by seconds after we put out a pan of tater tots!). We also encourage students to get creative with #dininghallhacks and combine items from multiple stations to create their own unique meal that fits their taste and lifestyle.

It sounds like our students think the food at certain dining halls is better than others. What is the difference between the dining halls?

The same recipes and ingredients are used for all dining commons across campus. Each dining hall differs in the layout and number of stations: for example, Maplestreet Commons and Western Dining Commons have Allergen Stations that are free of the top 9 allergens and gluten.

My student’s roommate was raving about the black bean burger and vegan nuggets they got in the dining commons, but my student didn’t see it when they went later the same day. Are they missing something?

There are several ‘Available Upon Request’ items available at every dining commons, everyday. Students can check NetNutrition or ask a staff member onsite for all of the options available. Available Upon Request items include vegan favorites, gluten-free options, and much more.

What is the difference between swipes and declining dollars?

Visit the dining services website for a complete description of meal plan information. Tip: use your swipes for snacks during the day if you find you have them left at the end of the week.

How can I view my student's buffet swipe usage through the week?

On the MyMiami parent/family portal, you can review the Meal Plan Transaction ledger to see declining dollar and buffet swipe usage.

Why do I hear that the dining commons is running out of food?

The dining staff are constantly preparing food throughout the day to replenish selections in the buffet line. If an item appears out of stock it only means that more is on the way. Give it a few minutes and a full pan will be readily available.

My student runs out of declining dollars and swipes go unused at the end of each week. What do we do?

A well thought out plan at the beginning of each semester will assist your student in making the best use of their meal plan. Use swipes for grab and go meals when too busy to stop at a dining commons.

What are you doing to hire enough staff?

As the national labor shortage has been especially challenging for the hospitality industry, Miami has been working hard to increase incentives to attract the best team to serve your students. Additionally, Miami has contracted with a third party vendor, Chartwells, to assist in staffing the dining operations at Armstrong Student Center. Student hiring continues throughout the academic year and is critical to the success of our operations. Keep in mind we must follow CDC and Butler County General Health guidelines for COVID testing and contact tracing. This could potentially limit our available staff on short notice.

My student has a few hours a week to work, but wants to ensure their academics come first. What options are available?

Miami Food & Beverage offers flexible schedules that enable academic priority. We also offer the highest wages on campus starting at $13/hour. There are advancement opportunities and management training available. For more information, visit our Join Our Team page.

 

Have more questions? Contact the Food & Beverage team directly via our Feedback form.