Get Help

Remote Consultations

To support faculty in this shift to remote delivery, eLearning Miami learning designers and a network of faculty/staff volunteers are offering one on one remote consultations via Webex. We are happy to discuss online learning pedagogy, ways to adapt face-to-face activities for remote delivery, how to best utilize learning technology in your course, and more.

Book a consultation

Technical Support

Contact the IT Help Desk for technical assistance, including issues with Duo two-factor authentication, problems with connectivity (i.e. being unable to connect to Webex), or other questions about technology-related issues.


Discuss issues in a live chat with a member of the IT Services staff.


Contact IT Help at (513) 529-7900, or dial 9-7900 from a campus phone.

Submit a Ticket

Use this option for less urgent issues. Calls and chat are answered first.

Training Opportunities

eLearning Miami offers a number of training opportunities related to learning technology, instructional media, and online learning pedagogy. Divisional and/or departmental leaders are also welcome to request trainings. Over Spring Break, eLearning will offer a series of webinars titled "Shift from Surviving to Thriving in Remote Delivery".

View all events

Campus Resources

IT Services

As mentioned above, contact the IT Help Desk for technical assistance. IT has also developed a helpful Remote Work Technology Toolkit outlining some of the technology we may need to use to be able to successfully work remotely.

eLearning Miami

Contact eLearning Miami at (513) 529-6068, via email (, or online to discuss online instructional strategies or the various technology tools offered by Miami University (e.g., Canvas, Webex, etc.).

Center for Teaching Excellence (CTE)

CTE offers consultations to devise solutions to any teaching and learning challenges you may temporarily have as you move from classroom to remote instruction.

Howe Center for Writing Excellence (HCWE)

The Howe Writing Across the Curriculum program is offering drop-in hours for faculty and a broad set of online resources. Students can seek fully online writing consultations through the Howe Writing Center.

University Libraries

University Libraries staff, as always, are available to assist instructors and students. Locations remain open, and a great many of their resources are available online and are being updated dailyContact a research or instruction librarian, or use the Libraries' live chat feature.

Academic Integrity

Contact Brenda Quaye at (513) 529-2284 or via email ( with questions about academic integrity concerns or reporting.

Continuity of Education Coordinators Network

We have mobilized a vast network of Continuity of Education (CoE) coordinators in every academic division and department. This also includes a multitude of faculty ambassadors who are experienced at online instruction and willing to consult with and support their colleagues.