Charlotte Smith

About

Charlotte is a 2016 Miami University MECO graduate, now working in Sales Enablement for the merchant payments line of business of FIS, the world’s largest fintech, and leader in banking, investments, and payments. Charlotte leads a small, growing team responsible for process enhancements to enable FIS’s sales teams to sell faster and deliver an optimal customer experience. Over the previous year she was responsible for the global integration of three lines of business into one following the $11B merger of rival payments companies. Prior to this, Charlotte spent two years in FIS’s leadership, rotational program called FLDP. During her time in the FLDP program, Charlotte held roles in Risk, Information Security, and Compliance. The rotational program helped her develop the ability to be agile in the face of constant change, whether that be in the form of a new content area, manager, team, set of expectations or goals every six months. This has allowed her to adapt quickly as priorities of the business shift and that continues to carry her forward in the ever-changing world of payments.

Reflection

In my role with FIS, I have been responsible for the global integration of three lines of business into one following a large acquisition. The integration work has been challenging and yet fascinating as we’ve solved numerous complex problems to design a global sales process that accommodates a variety of unique requirements. My experience in the rigorous MA Econ program was invaluable to the development of my ability to think critically, synthesize complex information, and solve problems with limited instruction. If I think about my day-to-day in the corporate world, those are three of the leading skills I leverage in order to progress my career.