"It's been a whole new world": Staff perceptions of implementing a person-centered communication intervention during the COVID-19 pandemic

May 1, 2021


  • Miranda Corpora
  • Megan Kelley
  • Kamryn Kasler
  • Alex Heppner
  • Kimberly Van Haitsma
  • Katherine M. Abbott

The coronavirus disease 2019 (COVID-19) has challenged the way nursing homes deliver person-centered care (PCC). Preferences for Activity and Leisure (PAL) Cards are a tool to communicate residents' important preferences to staff. In this study, monthly interviews (N = 32) were conducted with champions who were conducting a PAL Card quality improvement project in Tennessee nursing homes (N = 11) between March and August 2020.

Journal of Gerontological Nursing, 47(5), 9-13. doi:10.3928/00989134-20210407-03

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  • Care Management
  • Case Studies/ Qualitative Research
  • Long-Term Care Facilities