Skip to Main Content

General Function

Performs a variety of clerical and administrative services related to overseeing the operations of a retail unit that is part of a larger facility

Job Details

Functional Title

Customer Services Coordinator

Job Code


Classification Series

Customer Service






Non exempt

Last Updated

September 2013

Characteristic Duties and Responsibilities—Essential Functions

  • Oversees and conducts retail activities; maintains and/or rotates stock; ensures facility is stocked and ready for operation.
  • Oversees financial operations; reconciles daily deposits; ensures deposit and financial reports are accurate.
  • Oversees staff; establishes schedules and assigns tasks; assists in enforcing rules and regulations; monitors performance; serves as informational resource.
  • Reprograms cash register regarding prices and UPC's as needed.
  • Assists with marketing operations which may include developing and distributing brochures and scheduling or preparing bulk mailings.
  • Gathers and analyzes information regarding activities; produces reports.

Reporting Relationships

Direction Received: Reports to head of the facility of which unit is a part (i.e. Director-Goggin Arena, Facilities Administrator, or Manager)

Direction Given: Functional guidance of a group of student employees on an on-going basis. May provide functional guidance to classified staff.

Minimum Requirements

Requires six months of coursework or training beyond high school in Business Administration and three years retail experience, or an equivalent combination of education and experience

Knowledge, Skills, Abilities, and Worker Characteristics

  • Knowledge of retail operations
  • Knowledge of computer and office applications
  • Supervisory skills
  • Knowledge of cash handling procedures

Working Conditions

Physical effort usually requires considerable walking and standing, and may require some lifting of materials weighing 25 to 50 pounds. Periodic assignments given which entail dealing with unpleasant physical situations.

Please note: The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular positions. Employees may be requested to perform job-related tasks other than those specifically presented in this description. For jobs occupied by more than one employee, the identification of non-essential functions shall be determined from the individual’s position description.

Our Mission

Working alongside the various departments and units within Miami University, we strive to recruit, cultivate, acknowledge, and involve a diverse pool of talent to fulfill their goals and the overarching goals of the institution.