Emergency Dispatcher
General Function
Performs a variety of functions related to radio dispatching of emergency services (police/fire/medical) for the campus community, and basic administrative functions for the Miami University Police Department.
Functional Title
Emergency Dispatcher
Job Code
0011-CS325
Classification Series
Emergency Dispatch
Band/Zone
F2
Department
Police Department
FLSA
Non exempt
Last Updated
February 2024
Characteristic Duties and Responsibilities—Essential Functions
- Receives and prioritizes incoming emergency calls from campus; obtains necessary information from callers; dispatches appropriate personnel and relays accurate information regarding situation.
- Monitors campus alarm system; notifies appropriate personnel regarding any alarms received; monitors emergency channels of other agencies.
- Conducts various computer checks regarding parking violations and other information as requested by officers.
- Assists callers by answering questions and providing information.
- Performs other related duties as necessary.
Reporting Relationships
Direction Received: Reports to assigned command staff (Sergeant, Lieutenant, Captain, Chief, etc.) Assistant, Administrative Associate, etc.)
Direction Given: Occasional monitoring and training of a group of student employees
Minimum Requirements
Requires high school diploma or GED
Knowledge, Skills, Abilities, and Worker Characteristics
- Knowledge of communications equipment
- Knowledge of various emergency response units and their functions
- Ability to remain calm and make correct decisions in stressful situations
Working Conditions
Typical office environment
Please note: The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular positions. Employees may be requested to perform job-related tasks other than those specifically presented in this description. For jobs occupied by more than one employee, the identification of non-essential functions shall be determined from the individual’s position description.