Program Assistant

General Function

Performs a variety of clerical and administrative tasks related to supporting daily operations of department and providing information regarding department's activities to users and potential users

Characteristic Duties and Responsibilities—Essential Functions

  • Answers inquiries and provides information regarding department's activities and programs to potential users.
  • Creates and distributes materials regarding department's activities and/or programs.
  • Oversees department's files and records; ensures that they are accurate, complete, and up-to-date.
  • Gathers and analyzes statistical information regarding department's programs and activities; produces reports.
  • Performs a variety of clerical tasks including answering phones, typing, and copying.

Reporting Relationships

Direction Received: Reports to either Administrative Manager or Associate Director, etc.

Direction Given: Occasional monitoring and training of student employees

Minimum Requirements

Requires six months of business- or administrative-related coursework or training beyond high school and one year of related experience, or an equivalent combination of education and experience

Knowledge, Skills, Abilities, and Worker Characteristics

  • Knowledge of computer and departmental software
  • Knowledge of standard office procedures and equipment
  • Research skills

Working Conditions

Periodic assignments given which entail dealing with modestly unpleasant physical conditions

Please note: The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular positions. Employees may be requested to perform job-related tasks other than those specifically presented in this description. For jobs occupied by more than one employee, the identification of non-essential functions shall be determined from the individual’s position description.

Functional Title

Program Assistant

Job Code


Classification Series

Administrative/Program Support






Non exempt

Last Updated

September 2013