Download a compatible browser on your computer.
Make sure you have Microsoft Edge, Google Chrome, Opera, or Brave downloaded and installed on your computer. If you've already installed one of these web browsers, you can move on to the next step.
Remote Proctoring Student Guide
Getting Started with Proctorio
Many online courses in Canvas will utilize the tool Proctorio to remotely proctor high-stakes exams. Follow the steps outlined here to be ready to take a Canvas quiz or exam with Proctorio.
Install the Proctorio browser extension.
The Proctorio browser extension must be installed. This process only needs to be done once. The extension will update automatically. If you are using Chrome, a shield icon in the top right of the browser reflects successful installation.
Prepare for the exam.
Get a webcam, microphone, and photo ID (such as Miami ID) ready for identity verification. Make sure you have a fast enough internet connection where you'll be sitting during the remotely proctored exam.
Proctorio Tips
Ideally, it would be best if you had the following items ready for a Proctorio-enabled exam before use:
- A compatible operating system (Windows 7+, Mac OS 10.11+, Linux Ubuntu 18.04+, or Chrome OS 58+)
- A reliable internet connection with a minimum upload speed of 0.244 MB per second
- The latest version of Chrome Web Browser
- The Proctorio Chrome Extension
- A working webcam (internal or external) for video recording
- A working microphone (internal or external) for audio recording
- Miami photo ID (if required by the instructor)
Proctorio accepts only built-in or external webcams, microphones, and speakers. Virtual ones are not accepted.
Find a quiet environment where you can take the exam without interruptions and feel comfortable while being recorded. Try to get sufficient lighting in the exam environment.
Be sure to dress appropriately. If you are wearing a mask or any other head coverings, you may temporarily remove them for the initial video/photo verification and put them back later. Discuss with your instructor if you need any accommodations for this step.
If using paper, writing tools, whiteboards, calculators, and notes (when allowed by your instructor), try to show your tabletop to the camera.
When you have a problem with Proctorio, use the following steps for troubleshooting:
- Ensure you use a compatible web browser and have installed the Proctorio Chrome extension.
- Try removing the Proctorio extension and reinstalling it.
- If you continue experiencing technical issues, Proctorio offers technical support via live chat, email support@proctorio.com, or phone at (480) 428-4089 or toll-free (866) 948-9248.
- You may also submit a ticket to Miami's IT help desk.
Proctorio is a third-party remote proctoring tool adopted by Miami University. Proctorio is browser-based and requires the installation of a browser extension. The goal of Proctorio is to encourage honest work and maintain high standards of integrity, and for both instructors and students to have confidence in the overall integrity of the assessment. First and foremost, the use of Proctorio should serve as a reminder that remote assessment is treated in the same manner as face-to-face assessments.
Depending on the settings controlled by individual instructors, Proctorio may lock down students' browsers or tabs. It may also record students' webcam, computer screen, sound, web traffic, Miami IDs, and room environment. Proctorio only runs during the exam period. After finishing the exam, students may choose to uninstall the Proctorio extension and reinstall it before the next exam. Additionally, Proctorio does not watch student exams live unless the student requests live support during the exam.
Privacy provisions have been established to ensure student privacy and FERPA compliance. Data are transferred and stored with zero-knowledge encryption and can only be accessed by course instructors and authorized university officials. According to Proctorio's policies and terms of the agreement, we are of the understanding that Proctorio has zero access to the encrypted data on their servers.
Additional resources:
- Miami University IT Services Policies and Standards.
- Miami University FERPA Policy
- Proctorio privacy and data security commitment
- Proctorio terms of service
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