IT Services Provides a Full Collection of Technology Support Options

by Randy Hollowell, IT Services

As we embark on a new school year, it’s a good idea to take a deep breath and revisit one of the most important services provided by IT Services at Miami. That would of course be tech support for the systems and software we're responsible for.

So, how do you get support? Let’s review.

A man and a women looking at a laptop computer while the man takes notesCheck the IT Help portal

From this page, you can view contact info for the support desk, search the Knowledge Base directly, find links to reset your password, and much more. There is even a section of helpful KB articles curated for different times of the school year.

Visit the site now at

Search the Knowledge Base!

With over 1,600 public articles on common Miami tech topics (like how to conduct Zoom meetings, where to find your Banner+ number, or how to use Webex in Canvas), chances are you’ll find the answers to your questions in the Knowledge Base.

Search the KB now at

Call IT Help at 513-529-7900

Calling the support desk is the easiest and quickest way to get the help you need. Advisors are trained to assist in whatever way you need—and get the appropriate people involved if they can’t resolve your issue right away.

Chat with IT Help

If you’re more of the typing type, we also have a live chat option. This connects you to a live support person ready to assist with your issues.

Go to now!

Check out the Current Service Status Dashboard

To view planned IT activities and the current status of major systems and services, please visit our dashboard at

Visit the Weekly Tech Update

Your what's what of IT news, the IT Services weekly newsletter dedicated to everything IT! News, fun, informational content—get your quick digest of tech content and then go about your day.

We’re here to assist you with your technology needs. If you need help, you need only reach out. Have a great start to your semester!

Tech Fee call for proposals is underway

The call for proposals for the FY 2022 competitive pool of Tech Fee funds has begun. This is the competitive process for distributing a portion of the Student Technology Fees to innovative or significant technology projects that benefit students. The complete schedule for FY22 is available at, or you can go directly to the Tech Fee application.

Since 2009, Miami faculty, staff, and students have developed innovative and exciting projects with over $5.5 million of awarded funds. The projects help students in and out of the classroom through the use of technology.

This year, we will once again be using a fall proposal period. With that, the deadline to submit proposals for 2021-2022 awards is midnight on September 20, 2021.

More Information>>