In 2009 Miami University adopted MU-Lean as a business strategy, which is a systematic method for eliminating waste within processes. This approach is centered on the customer and deeply involves the individuals who participate in making a collaborative change. Campus Services personnel are committed to spreading the Lean methodologies and embedding an unconscious habit for continuous improvement. Lean is designed to empower employees to actively participate in capturing and developing ideas and transforming that vision into a positive change for the customer.


  • Ensure that the Miami Student Experience is the most positive and best in University life in America.
  • Reduce and control expenses to meet University Goals without any adverse effect on the Miami Student's experience.

Lean at Miami

Leading Principles

  • Lean is a journey, not a destination.
  • Lean is about continuous improvement.

Major Goals & Objectives

  • Create structure, program, and projects to implement the Strategic Plan.
  • Assist Miami University departments with creating a culture of continuous improvement.
  • Introduce the Lean strategy and tools to operations and assist with project execution.
  • Develop the internal capability for Miami to provide its own Lean training and development program.
  • Develop leaders who can sustain a Lean culture at Miami.