IMPACT Solutions Employee Assistance and Work/Life Program


A program available to you and your family, free of charge, offering access to confidential, professional support, 24 hours a day, 365 days a year. All IMPACT counselors are qualified masters/doctoral level behavioral health professionals. 

Program Features

  • Live, Immediate Assistance: Call toll-free, 24/7: 800-227-6007  Unlimited phone consultation with a licensed mental health professional.
  • Face-to-Face Counseling Services:  5 face-to-face counseling sessions per person, per occurrence.
  • Comprehensive Work/Life Website: Mobile-friendly, self service information on everyday living issues  and concerns. Visit, click on orange member login, enter “Miamioh” in member section to access webinars, articles, tip sheets, assessments, and other resources.
  • Telephonic Coaching Services: covers topics such as Tobacco Cessation, Elder/Adult/Caregiver support, Nutrition coaching, and Mindfulness training.
  • Legal Assistance:  30 minute appointments for general advice plus 24 hour emergency services.
  • Prevention and Recovery:  Phone consultation with a Fraud Resolution Specialist.
  • Financial Services:  Phone consultation with financial counselors and educators.

Who is eligible for the program?

All employees, spouse/partner, household members, dependents (in and away from home through age 26), parents/parent-in-laws are eligible to use any of the IMPACT’s EAP services.