Service Center

Services

Loaner Computer Program

While your computer is away for service, you may be entitled to a loaner computer to use for the duration of the repair (some restrictions apply)

Hardware Diagnostics

Some problems are too complicated to handle over the phone or via chat. Our technicians will assist with more advanced diagnosis and troubleshooting

Guided Software Diagnostics and Repair

Our technicians will assist with troubleshooting complicated software issues or performing complex tasks like Operating System updates and patches, virus and malware removal, or data backup.

Repair Depot

Once determined to be a hardware failure covered by the manufacturer's warranty or using a mail-in service vendor, we can facilitate shipping/receiving your laptop to the manufacturer for repairs and provide a loaner computer in the meantime. (some restrictions apply).

Safe Vendor Meeting Zone

Some warranties provide onsite service. Instead of having a technician meet you in a residence hall or apartment, you may schedule a time to use our workbench.

DIY Repair Bench

If you wish to perform an out-of-warranty repair on your own, you may schedule time at one of our workbenches