Apple Device Instructions and Support

Photo of Bishop Hall.

What is the Miami Digital ID for Apple?

The Miami Digital ID is just like your Miami ID card, now on your iPhone and Apple Watch! After adding your Miami Digital ID to your Wallet, simply tap your Miami Digital ID at readers on and off campus for access to residence halls, dining locations, the rec center, libraries, retail locations and more!

HOW DO I GET THE MIAMI DIGITAL ID?

  1. On your supported device, download the GET Mobile app from the App Store.
  2. Open GET Mobile from your iPhone and choose your institution.
  3. Log in using your Miami credentials, and then complete the DUO authentication.
  4. Ensure that you have an approved photo on file. Social media profile-type photos do not meet the ID card guidelines and will not be accepted.
  5. If your photo has been approved, you can now select the “Add to Apple Wallet” button. Then select whether you would like to add the Miami Digital ID to your iPhone or Apple Watch. You may add the ID to both device types. Do not add to wallet until you have an approved photo!
  6. Agree to the Terms and Conditions.
  7. The ID will now be available in your Wallet. You do not need to keep the GET Mobile app for functionality of the Miami Digital ID.

WHERE CAN I USE THE MIAMI DIGITAL ID?

You can use your Miami Digital ID anywhere that the Miami ID is accepted, including the following locations:

HOW DO I USE THE MIAMI DIGITAL ID?

The Miami Digital ID features the “Express Mode” transaction experience. For Miami ID readers, a user is able to approach the reader with a dark screen on their iPhone or Apple Watch without needing to authenticate via Face ID or Touch ID. Express Mode enables an extremely fast, frictionless experience designed for campus use.

When you add your Miami Digital ID to Apple Wallet, Express Mode is turned on by default. If you don’t want to use Express Mode, you can turn it off. Open Wallet, tap your Miami Digital ID, navigate to the Express Mode on/off button.

Frequently Asked Questions

How can I view my UniqueID number from the Miami Digital ID?

To view your Unique ID, open the Wallet app. Navigate to the back of your Miami ID by clicking the "...". Scroll down until you see the ID # field. This is your UniqueID.

Can I view my meal plan, declining dollars and MULaa balance on my Miami Digital ID?

Yes! Open the Wallet app and select the Miami Digital ID. You can view your balances directly from the ID.

I receive an error message when trying to add my Digital ID to my wallet. What can I do?

If you receive a message on your phone that says "Could not add card" it likely means someone else's iCloud account is active on your phone and a different user has already issued a credential using the same iCloud account. It could also mean that your Digital ID is loaded to a different (old) phone or Apple watch. You'll need to revoke that card or create/login with a different iCloud account.

If someone else's AppleID is active on your phone, you should create a new one for yourself. After you do that, you'll be able to add your Miami DigitalID to your personal AppleID.

If you already are using your correct personal Apple ID, you will need to unlink the incorrect card from the wallet by following these steps:

  1. Open the GET app.
  2. Go to Settings.
  3. Tap Unlink Mobile Wallet ID.
  4. Tap Unlink when prompted (This will unlink your Miami Digital ID from your old device).
  5. Close the app and reopen the app.
  6. In the right hand corner of the ID you will see an “Add to” Apple Wallet or Google Wallet symbol.
  7. Tap the symbol.
  8. Tap Accept.
  9. Tap Accept & Continue.
  10. You may be prompted to look at your ID in your Apple/Google wallet (this is not a necessary step).
  11. Close and reopen the GET App.
  12. Your Miami Digital ID is ready for use.

Other questions? Contact the Campus Services Center at campusservicescenter@miamioh.edu.

What devices are supported?

  1. iPhone SE, iPhone 6s, iPhone 6s Plus or later devices running iOS 12 or later.
  2. Apple Watch Series 1 and later devices running WatchOS 5 or later.
  3. You cannot have the Miami Digital ID on both an Android and an Apple device.

How do I get a new Miami Digital ID if I get a new device?

  1. Open the GET app.
  2. Go to Settings.
  3. Tap Unlink Mobile Wallet ID.
  4. Tap Unlink when prompted (This will unlink your Miami Digital ID from your old device).
  5. Close the app and reopen the app.
  6. In the right hand corner of the ID you will see an “Add to” Apple Wallet or Google Wallet symbol.
  7. Tap the symbol.
  8. Tap Accept.
  9. Tap Accept & Continue.
  10. You may be prompted to look at your ID in your Apple/Google wallet (this is not a necessary step).
  11. Close and reopen the GET App.
  12. Your Miami Digital ID is ready for use.

What happens if I lose my Apple iPhone or Watch? If I find it afterward?

  • You should use Find My iPhone to suspend or deactivate your Miami ID in Apple Wallet. Instructions for Lost/Found Apple devices and Find My iPhone are located at https://support.apple.com/en-us/HT201472

 

  1. Open the GET app.
  2. Go to Settings.
  3. Tap Unlink Mobile Wallet ID.
  4. Tap Unlink when prompted (This will unlink your Miami Digital ID from your old device).
  5. Close the app and reopen the app.
  6. In the right hand corner of the ID you will see an “Add to” Apple Wallet or Google Wallet symbol.
  7. Tap the symbol.
  8. Tap Accept.
  9. Tap Accept & Continue.
  10. You may be prompted to look at your ID in your Apple/Google wallet (this is not a necessary step).
  11. Close and reopen the GET App.
  12. Your Miami Digital ID is ready for use.

Why can’t I double-tap the home button or side button when my iPhone is locked to see my MULaa and declining dollar balances in Apple Pay?

You can view the first three plans on the Miami Digital ID by double-tapping the home button or side button. The remaining plans are viewable from Apple Pay under the wallet. To view your Miami Digital ID in your Wallet, open the Wallet app.

Can I use my Miami Digital ID if my iPhone has a dead battery?

On iPhone XS, iPhone XS Max, and iPhone XR (and later), you can use power reserve with your Miami Digital ID. When low on battery, the Miami Digital ID is available for up to five hours when Express Mode is enabled and the device’s battery needs to be charged.

Can I use the Miami Digital ID without cellular signal?

The Miami Digital ID can be used even if iPhone or Apple Watch does not have network connectivity as the Miami Digital ID is stored on your device.

How do I know if I’m eligible for the Miami Digital ID?

All students and employees are eligible for the Miami Digital ID. Affiliates, emeritus and retirees are not eligible for the Miami Digital ID.

Is a photo required for me to add the Miami Digital ID to my Wallet?

Yes, you will need a photo on file before you can add your Miami Digital ID to your Wallet. 

Is my Miami Digital ID considered an Official University ID?

Yes, the Miami Digital ID and your Miami ID Card are both official forms of University identification.

Who should I contact if I have any issues?

Email us at campusservicescenter@miamioh.edu