Welcome back, RedHawks! We are excited to have you back and start the Fall 2025 semester with you, but first we want you to know what your support options are should you ever need them.

As we approach the Fall semester, it is important to us in IT Services that everyone knows where they can get the support they need. Before this academic year starts, we want to give you a refresher and let you know what your options are if you are to ever need technology help. Here is a list of all the places you can go to get support.

Check the IT Help portal

From this page, you can view contact information for the support desk, search the Knowledge Base directly, find links to reset your password, and much more. There is even a section of helpful KB articles curated for different times of the school year.

Visit the site now at MiamiOH.edu/ITHelp

Search the Knowledge Base!

With nearly 1,100 public articles on common Miami tech topics (like how to conduct Zoom meetings, how to change your password, or how to download your free version of Microsoft Office), chances are you’ll find the answers to your questions in the Knowledge Base.

Search the KB now at MiamiOH.edu/KnowIT

Call IT Help at 513-529-7900

Calling the support desk is the easiest and quickest way to get the help you need. Advisors are trained to assist in whatever way you need–and get the appropriate people involved if they can't resolve your issue right away.

Chat with IT Help

If you’re more of the typing type, we also have a live chat option. This connects you to a live support person ready to assist with your issues. The experience changed over the summer, but the service is the same! Click on the bubble in the bottom-right corner of the page for assistance!

Go to MiamOH.edu/ITChat now!

Visit the Tech Support Lounge!

Our newest addition in IT support, the Tech Support Lounge is the place to go for any hands-on support you might need. As a first-come, first-serve, walk-up support desk, students can get assistance with their personally-owned devices, receiving aid from our lounge technician.

Services Include:

• Wi-Fi connectivity
• Malware removal
• Warranty repair recommendations
• Hardware malfunctions
• Operating system and software installations and malfunctions
• Loaner Program

The Lounge is located in the Armstrong Student Center. It is open Monday through Friday from 9 a.m. to 5 p.m.

New this year: Laptop Loaner Program

Students can sign up for the loaner program between now and September 12 for $35. This covers any loaner needs for the entire academic year. As part of the program, students:

• Are eligible for a loaner device for both warranty and out-of-warranty repairs
• Will go ZERO days without a computer
• Can receive a same-day loaner from the Tech Support Lounge

You can register for the program through the iResQ portal

Check out the Current Service Status Dashboard

To view planned IT activities and the current status of major systems and services, please visit our dashboard at MiamiOH.edu/ITStatus.

Read the Miami Identity Guide

If you want to learn about how to change your preferred name, display your pronouns in Zoom or Canvas, or change your email alias, the Miami Identity Guide is your place to start!

Read more here: MiamiOH.edu/MiamiIdentity

Read the Weekly IT Update

Your what’s what of IT news, the IT Services weekly newsletter dedicated to everything IT! News, fun, informational content–get your quick digest of tech content and then go about your day. The update is published every Monday, so you will always have the most recent, fresh updates.

Sign up to receive the Weekly IT Update now.

We’re here for all your technology needs, providing support options for everyone. If you need help, reach out. We wish you the best as you approach this new academic year!