IT Services provides a full collection of technology support options in 2026
IT Services provides a full collection of technology support options in 2026
New year, new classes—same great tech support. Who do you call when you forget your password or have trouble logging in to myMiami? Support is one of the most important services provided by Miami Information Technology Services, and we are happy to review some critical info as we start the new academic term!
So, how do you get support? Let’s take a look.
Check the IT Help portal
From this page, you can view contact info for the support desk, search the Knowledge Base directly, find links to reset your password, put in a Workday Support request, and much more. There is even a section of helpful KB articles curated for different times of the school year.
Visit the site now at MiamiOH.edu/ITHelp.
Search the Knowledge Base!
With nearly 1,100 public articles on common Miami tech topics (like how to conduct Zoom meetings, how to connect various devices to the Wi-Fi, or how to share a file with SecureFileShare), chances are you’ll find the answers to your questions in the Knowledge Base.
Search the KB now at MiamiOH.edu/KnowIT.
Call IT Help at 513-529-7900
Calling the support desk is the easiest and quickest way to get the help you need. Advisors are trained to assist in whatever way you need—and get the appropriate people involved if they can’t resolve your issue right away.
Chat with IT Help
If you’re more of the typing type, we also have a live chat option. This connects you to a support resource ready to assist with your issues.
Go to MiamiOH.edu/ITChat now!
Check out the Current Service Status Dashboard
To view planned IT activities and the current status of major systems and services, please visit our dashboard at MiamiOH.edu/ITStatus.
Visit the Tech Support Lounge!
Our newest addition in IT support, the Tech Support Lounge is the place to go for any hands-on support you might need. As a first-come, first-serve, walk-up support desk, students can get assistance with their personally-owned devices, receiving aid from our lounge technician.
Services Include:
- Wi-Fi connectivity
- Malware removal
- Warranty repair recommendations
- Hardware malfunctions
- Operating system and software installations and malfunctions
- Laptop loaner Program
The Lounge is located in the Armstrong Student Center. It is open Monday through Friday from 9 a.m. to 5 p.m.
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We’re here to assist you with your technology needs. If you need help, you need only reach out. Have a great start to your semester!
