FSB IT is dedicated to providing the highest level of service possible to the students, faculty, and staff of the Farmer School of Business. In doing so, we have developed some guidelines for technology resources to help answer some of the questions regarding our policies. Please reference the policy pages as well as the Student Help or Faculty & Staff Help areas of our site to find answers to some of your technology questions.

Backups

• FSB servers are backed up nightly
• Files on your office desktops/laptops are not backed up and cannot be easily restored. It’s always best to save your files in I drive in the server. Not saving your files to your I drive can lead to unrecovered files.
• A deleted file can be restored for up to 30 days after deletion. (If the file is on the I drive only)

Accounts

Login accounts to your laptops/desktops are created by Miami University central IT Services automated processes when the Personnel Department authorizes their creation. To check to see if an account has been created, please check Directory Services.

Password

MUnet passwords are maintained by Miami University central IT and can only be reset by Miami University help desk. You need to visit the help desk in person with a photoID to have your password reset.

Security

Numerous steps are taken to ensure the security of data on our network, but any system should be considered vulnerable and able to be compromised. Our servers are physically secured in FSB 2036 and no student has been assigned a key that will allow entry.

FSB Mobile Devices

All FSB issued desktops, laptops, tablets, or other devices leaving Miami University campus are subject to the University’s Property Pass policy. A Property Pass form must be filled out and signed by faculty/Staff upon receiving the device.

Home computers/laptops

FSB-IT staff will try to answer questions about your home computer system (not purchased by FSB). FSB IT staff are not trained to answer authoritatively. FSB-IT is unable to work on home systems.

Classrooms

Classroom technology is supported by our staff within FSB IT. We maintain the computers and offer basic help with all technology within the teacher’s station. Every effort is made to provide a quick solution to any issues that may arise. Items such as projector bulbs or major equipment failures will be handled by central IT's classroom services group after it is first investigated by FSB IT.